Results-oriented Senior Director of Operations with expertise in strategic planning and financial oversight. Led initiatives that enhanced productivity and reduced costs, driving operational improvements. Strengths include decisive leadership and a commitment to exceptional customer service, contributing to process efficiencies and elevated team performance.
Overview
9
9
years of professional experience
Work History
Senior Director of Operations
Chick-fil-A Bixby North
Bixby, USA
07.2023 - Current
Managed operations, scheduling, and inventory to optimize resource allocation
Oversaw maintenance, budgeting, and team training to enhance operational readiness
Ensured customer service and drive-thru flow to maintain high satisfaction levels
Account Sales Manager
Red Bull Distribution Company
Tulsa, USA
04.2021 - 07.2023
Oversaw accounts to facilitate on-time deliveries
Supported logistics to enhance service quality
Performed vehicle and account maintenance to sustain operational reliability
Night Assistant Manager
QuikTrip
Tulsa, USA
09.2017 - 04.2021
Conducted audits and managed inventory to ensure compliance and readiness
Provided customer service while enforcing safety protocols
Managed all store operations during overnight shifts, ensuring efficient service delivery
Education
General Studies -
Coffeyville Community College
General Studies -
University of Central Oklahoma
Skills
Operations management
Computer troubleshooting skills
Customer service
Integrity-driven
Scheduling of employees and delegation
Reliable and safety-minded
Supervision and training
Excellent communication and problem solving skills