Jacob Burklund
Windsor
Summary
Patient-oriented professional with experience resolving complex patient inquiries and problems, and the ability to clearly and succinctly explain information and requirements to patients. Known for attention to detail, firm compliance with HIPAA and other hospital policies and a commitment to making sure patients are well-informed and satisfied with care.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Conifer Healthcare Solutions
Hanover
08.2024 - Current
- Communicated effectively with medical staff to resolve patient inquiries promptly.
- Handled sensitive patient information with confidentiality and professionalism.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Explained admission forms and policies, securing necessary consent signatures for treatment.
- Addressed patient inquiries on billing and financial matters, ensuring clarity and understanding.
- Cultivated positive relationships with patients, enhancing satisfaction scores and ensuring access to optimal care.
Team Member
Panera Bread
Lebanon
10.2023 - 01.2024
- Processed customer transactions with accuracy and speed, enhancing customer satisfaction.
- Maintained cleanliness and organization of dining and service areas to create a welcoming environment.
- Assisted customers with menu selections and dietary inquiries, ensuring informed dining choices.
Cashier
Rite Aid
Windsor
04.2021 - 10.2023
- Handled customer complaints with professionalism and empathy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Executed additional responsibilities designated by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Bachelor of Arts - English
University of Southern Maine
Portland, MEBachelor of Arts - Therapy(Psychology)
Plymouth State University
Plymouth, NHSkills
- Patient registration
- Compliance adherence
- Customer relationship management
- HIPAA compliance
- Problem solving
- Patient advocacy
- Attention to detail
- Conflict resolution
- Interpersonal relationship building
- Healthcare software
- Strong communication skills
- Professional phone etiquette
Affiliations
Volunteer at Local Library
Local babysitter and housesitter
Local babysitter and housesitter
Timeline
Patient Access Representative
Conifer Healthcare Solutions
08.2024 - Current
Team Member
Panera Bread
10.2023 - 01.2024
Cashier
Rite Aid
04.2021 - 10.2023
Bachelor of Arts - English
University of Southern Maine
Bachelor of Arts - Therapy(Psychology)
Plymouth State University