Jacob Busby
Pelion,SC
Summary
Seasoned Autoglass Master Technician with a proven track record of over 10 years at Safelite Auto Glass, and other autoglass businesses; excelling in diagnosing problems and glass handling. Renowned for a problem-solving mindset and exceptional communication, consistently delivering customer satisfaction and safety. Demonstrates expertise in mobile service and crack repair, ensuring high-quality workmanship in every task.
Overview
10
10
years of professional experience
Work History
Autoglass Technician
American Glass Professionals
Columbia, SC
12.2024 - Current
- Provided customer service by answering questions about services offered and estimated times for completion of work.
- Maintained cleanliness of workspace throughout each shift.
- Followed strict safety protocols while on job sites at all times.
- Ensured that everything needed for each task is accounted for.
- Submitted for returns to be made, and supplies to be ordered.
- Replaced all pieces of glass on the automobile.
- Performed recalibrations on vehicle safety features.
Autoglass Master Technician
Safelite Auto Glass
Columbia, SC
04.2019 - 12.2024
- I worked at the shop frequently, providing direct customer service to customers.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Utilized diagnostic software to detect malfunctions in electrical systems of automobiles.
- Inventoried stock, placed orders, and verified receipt to keep supplies ready.
- Directly worked with customers and managers to find the best solutions to a variety of issues.
- Replaced all pieces of glass on automobiles.
- Performed recalibrations on vehicle safety features.
Autoglass Technician
Glass America
Orlando, FL
08.2018 - 04.2019
- Educated customers on proper care and maintenance of their car's windows and windshields post-installation.
- Provided customer service by answering questions about services offered and estimated times for completion of work.
- Followed strict safety protocols while on job sites at all times.
- Inventoried stock, placed orders, and verified receipt to keep supplies ready.
- Replaced all pieces of glass on the automobile.
Autoglass Technician
Safelite Auto Glass
Columbia, SC
01.2015 - 08.2018
- Educated customers on proper care and maintenance of their car's windows and windshields post-installation.
- Assisted with inventory management by stocking shelves with items needed for repairs and replacements.
- Maintained cleanliness of workspace throughout each shift.
- Replaced all pieces of glass on automobiles.
- Educated customers on the proper care and maintenance of their car's windows and windshields post-installation.
- Followed strict safety protocols while on job sites at all times.
Education
High School Diploma -
Dutchfork High School
Irmo, SC06-2014
Skills
- Hand and power tools
- Mobile service
- Diagnosing problems
- Glass handling
- Crack repair
- Data entry
- High attention to detail
- Strong communication with coworkers and customers
- Problem solving mindset
Timeline
Autoglass Technician
American Glass Professionals
12.2024 - Current
Autoglass Master Technician
Safelite Auto Glass
04.2019 - 12.2024
Autoglass Technician
Glass America
08.2018 - 04.2019
Autoglass Technician
Safelite Auto Glass
01.2015 - 08.2018
High School Diploma -
Dutchfork High School
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