Shanon Campbell
Holmen ,WI
Summary
Dynamic Autoglass Technician with proven expertise at Safelite Auto Glass, recognized for enhancing customer satisfaction through exceptional service and efficient windshield replacements. Skilled in diagnosing problems and utilizing hand and power tools, I consistently improved workflow and reduced vehicle downtime, fostering strong client relationships and ensuring safety compliance.
Can operate a vast range of forklifts and power machinery. Very detailed.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Autoglass Technician
Dahl Auto Works
11.2021 - Current
- Streamlined workflow by organizing job site materials for efficient access.
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Reduced vehicle downtime for clients with prompt completion of auto glass projects.
- Provided detailed explanations of repair processes to customers, fostering transparency about the services being rendered.
- Offered recommendations on preventative maintenance measures to prolong the life of windshields and other auto glass parts.
- Wrote tickets, updated accounts and closed out work orders.
- Processed returns of glass and moldings.
- Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
- Demonstrated strong commitment to excellence by consistently receiving positive feedback from satisfied clients.
- Kept work areas organized, clean and free of hazards.
- Assisted customers with insurance claims, streamlining the process for a hassle-free experience.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
- Provided quality auto glass installation services, windshield replacement, and crack repair.
Autoglass Technician
Safelite Auto Glass
07.2011 - 08.2021
- Performed windshield repairs and replacements using industry-standard tools and techniques.
- Diagnosed issues with auto glass and provided appropriate solutions to customers.
- Maintained accurate records of service requests and completed work orders.
- Ensured compliance with safety standards during all repair processes.
- Engaged with customers to explain services and enhance satisfaction levels.
- Assisted team members in training on new equipment and procedures.
- Accepted and processed payments for services.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Developed lasting client relationships by delivering exceptional service and follow-up care.
- Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
- Provided mobile services, bringing convenience to customers at their preferred locations.
- Replaced windshields and windows in vans, trucks and cars.
- Conducted thorough pre-and post-installation inspections to verify correct installation of auto glass components.
- Stayed up-to-date with industry trends and advancements in auto glass technology to maintain expertise in the field.
Warehouse Worker
First Supply
10.2003 - 06.2011
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Assisted in receiving shipments, verifying contents against purchase orders for accuracy.
- Maintained organization of warehouse by labeling and categorizing stock items effectively.
- Collaborated with team members to streamline picking processes, enhancing workflow efficiency.
- Trained new employees on warehouse procedures, equipment use, and safety standards.
- Consistently lifted materials weighing as much as 75 pounds.
Sales Associate
Kohls Department Store
11.2010 - 02.2011
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained organized merchandise displays to attract customer attention and promote sales.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to restock inventory and maintain store cleanliness and presentation standards.
- Monitored inventory levels and reported discrepancies, supporting effective stock management practices.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Bread Crew Supervisor
Kwik Trip Bakery
05.1999 - 09.2003
- Supervised daily production activities to ensure quality and efficiency in bakery operations.
- Trained new crew members on safety protocols, equipment usage, and workflow processes.
- Monitored inventory levels, placed orders, and ensured stock availability for production needs.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
- Assisted in maintaining equipment to ensure optimal functionality and reduce downtime.
Education
High School Diploma -
Holmen High School
Holmen, WISkills
- Hand and power tools
- Diagnosing problems
- Power tool operation
- Troubleshooting malfunctions
- Safety procedures
- Vehicle inspection
- Replacing windshields
- Replacing door regulators
- Heavy lifting
- Hand tool expertise
Certification
Autoglass certifications, forklift certifications.
Timeline
Autoglass Technician
Dahl Auto Works
11.2021 - Current
Autoglass Technician
Safelite Auto Glass
07.2011 - 08.2021
Sales Associate
Kohls Department Store
11.2010 - 02.2011
Warehouse Worker
First Supply
10.2003 - 06.2011
Bread Crew Supervisor
Kwik Trip Bakery
05.1999 - 09.2003
High School Diploma -
Holmen High School