Zachary Edwards
San Antonio,TX
Summary
Demonstrated success in working safely, quickly, and accurately to complete a high volume of customer orders in a fast-paced environment. Good troubleshooting skills with a diligent nature, superior work ethic, and thorough communication with customers throughout the repair process.
Overview
16
16
years of professional experience
Work History
Autoglass Technician
Safelite Auto Glass
03.2017 - Current
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Accepted and processed payments for services.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Developed lasting client relationships by delivering exceptional service and follow-up care.
- Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
- Reduced vehicle downtime for clients with prompt completion of auto glass projects.
- Offered recommendations on preventative maintenance measures to prolong the life of windshields and other auto glass parts.
- Provided detailed explanations of repair processes to customers, fostering transparency about the services being rendered.
- Provided mobile services, bringing convenience to customers at their preferred locations.
- Conducted thorough pre-and post-installation inspections to verify correct installation of auto glass components.
- Wrote tickets, updated accounts and closed out work orders.
- Utilized advanced techniques for windshield repair, minimizing the need for full replacements when possible.
- Processed returns of glass and moldings.
- Demonstrated strong commitment to excellence by consistently receiving positive feedback from satisfied clients.
- Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
- Trained new technicians on proper procedures, contributing to overall team growth and development.
- Participated in ongoing training workshops, honing skills as an Auto Glass Technician and staying current with industry advancements.
- Stayed up-to-date with industry trends and advancements in auto glass technology to maintain expertise in the field.
- Managed inventory efficiently, reducing waste while maintaining sufficient stock levels for daily operations.
- Maintained inventory of automotive tools and installation materials.
- Met or exceeded company-defined quality and production goals.
Warehouse Order Selector
HEB Distribution Center
02.2016 - 03.2017
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Wrapped pallets in shrink wrap prior to loading.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
Field Technician
Greenes Energy Group
09.2014 - 02.2016
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
Land Combat Electronics Missile Systems Repairer
United States Army
08.2008 - 03.2014
- Troubleshot complex issues effectively using diagnostic tools, manuals, schematics, or other resources available to find appropriate solutions quickly.
- Performed preventative maintenance on various equipment models to minimize future breakdowns and extend their lifespan significantly.
- Collaborated with team members to complete complex repair projects, ensuring high-quality results and timely completion.
- Developed expertise in repairing a wide range of equipment, including electrical systems, mechanical components, and software-related issues.
Education
High School Diploma -
Bend Senior High School
Bend, OR06-2008
Skills
- Hand and power tools
- Diagnosing problems
- Power Tool Operation
- Troubleshooting malfunctions
- Adaptable Techniques
- Safety Procedures
- Documentation skills
- Diagnostic abilities
Timeline
Autoglass Technician
Safelite Auto Glass
03.2017 - Current
Warehouse Order Selector
HEB Distribution Center
02.2016 - 03.2017
Field Technician
Greenes Energy Group
09.2014 - 02.2016
Land Combat Electronics Missile Systems Repairer
United States Army
08.2008 - 03.2014
High School Diploma -
Bend Senior High School
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