Zachary Edwards
San Antonio,TX
Summary
Demonstrated success in working safely, quickly, and accurately to complete a high volume of customer orders in a fast-paced environment. Good troubleshooting skills with a diligent nature, superior work ethic, and thorough communication with customers throughout the repair process.
Overview
16
16
years of professional experience
Work History
Autoglass Technician
Safelite Auto Glass
San Antonio, TX
03.2017 - Current
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Accepted and processed payments for services.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Developed lasting client relationships by delivering exceptional service and follow-up care.
- Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
- Reduced vehicle downtime for clients with prompt completion of auto glass projects.
- Offered recommendations on preventative maintenance measures to prolong the life of windshields and other auto glass parts.
- Provided detailed explanations of repair processes to customers, fostering transparency about the services being rendered.
- Provided mobile services, bringing convenience to customers at their preferred locations.
- Conducted thorough pre-and post-installation inspections to verify correct installation of auto glass components.
- Wrote tickets, updated accounts and closed out work orders.
- Utilized advanced techniques for windshield repair, minimizing the need for full replacements when possible.
- Processed returns of glass and moldings.
- Demonstrated strong commitment to excellence by consistently receiving positive feedback from satisfied clients.
- Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
- Trained new technicians on proper procedures, contributing to overall team growth and development.
- Participated in ongoing training workshops, honing skills as an Auto Glass Technician and staying current with industry advancements.
- Stayed up-to-date with industry trends and advancements in auto glass technology to maintain expertise in the field.
- Managed inventory efficiently, reducing waste while maintaining sufficient stock levels for daily operations.
- Maintained inventory of automotive tools and installation materials.
- Met or exceeded company-defined quality and production goals.
Warehouse Order Selector
HEB Distribution Center
San Antonio, TX
02.2016 - 03.2017
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Wrapped pallets in shrink wrap prior to loading.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
Field Technician
Greenes Energy Group
Pleasanton, TX
09.2014 - 02.2016
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
Land Combat Electronics Missile Systems Repairer
United States Army
Schofield Barracks, HI ; Ft Hood, TX
08.2008 - 03.2014
- Troubleshot complex issues effectively using diagnostic tools, manuals, schematics, or other resources available to find appropriate solutions quickly.
- Performed preventative maintenance on various equipment models to minimize future breakdowns and extend their lifespan significantly.
- Collaborated with team members to complete complex repair projects, ensuring high-quality results and timely completion.
- Developed expertise in repairing a wide range of equipment, including electrical systems, mechanical components, and software-related issues.
Education
High School Diploma -
Bend Senior High School
Bend, OR06-2008
Skills
- Hand and power tools
- Diagnosing problems
- Power Tool Operation
- Troubleshooting malfunctions
- Adaptable Techniques
- Safety Procedures
- Documentation skills
- Diagnostic abilities
Timeline
Autoglass Technician
Safelite Auto Glass
03.2017 - Current
Warehouse Order Selector
HEB Distribution Center
02.2016 - 03.2017
Field Technician
Greenes Energy Group
09.2014 - 02.2016
Land Combat Electronics Missile Systems Repairer
United States Army
08.2008 - 03.2014
High School Diploma -
Bend Senior High School