Jacob Campbell
Columbia
Summary
Results-driven sales associate with a strong background in customer engagement and team collaboration. Demonstrated ability to efficiently manage inventory and maintain store appearance, contributing to increased customer satisfaction and sales growth.
Overview
7
7
years of professional experience
Work History
Sales Associate
Ashley Furniture Homestore
Columbia, MO
04.2025 - 02.2026
- Assisted customers in selecting products and providing information on features and benefits.
- Processed transactions efficiently using point-of-sale systems to ensure smooth checkout experiences.
- Maintained organized displays and product placements to enhance visual appeal of merchandise.
- Engaged with customers to understand their needs and recommend appropriate solutions.
- Collaborated with team members to achieve sales goals and improve customer satisfaction levels.
- Built relationships with customers to encourage repeat business.
Tech Sales Supervisor
Staples, The Office Supply Superstore
Columbia, MO
05.2022 - 03.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with repairs to their devices, ensuring repairs and services were completed in a timely manner with consistent levels of efficiency and precision (software installs, part replacements, troubleshooting, etc.).
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved customer concerns while maintaining a calm, friendly demeanor.
Park Hand
Paradise Park
Novi, MI
05.2021 - 08.2021
- Monitored playground areas to ensure that all participants adhered to safety rules while playing on equipment.
- Inspected grounds daily to identify potential hazards or damages caused by weather or vandalism.
- Operated the go-kart attraction and ensured park guests were adhering to rules and regulations whilst operating the machines, and clearing up any crashes caused during operation
- Assisted park guests in solving any issues they might have on site, including improper treatment by other guests, and ensuring customer satisfaction with all park services.
- Worked the cash register, as well as serving food directly to customers' tables.
Cashier/Assistant Food Runner
McDonald's
South Lyon, MI
06.2019 - 02.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and took their orders in a friendly and efficient manner.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Provided quality customer service by adhering to company policies and procedures.
- Collaborated with other team members to ensure timely completion of tasks.
Education
Digital Arts & Design
Bowling Green State University
Bowling Green, Ohio, OHHigh School Diploma -
South Lyon High School
South Lyon, MI06-2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Workflow Management
- Salesteam Assistance
- Store Appearance and Merchandising
- Inventory Oversight
Timeline
Sales Associate
Ashley Furniture Homestore
04.2025 - 02.2026
Tech Sales Supervisor
Staples, The Office Supply Superstore
05.2022 - 03.2025
Park Hand
Paradise Park
05.2021 - 08.2021
Cashier/Assistant Food Runner
McDonald's
06.2019 - 02.2020
Digital Arts & Design
Bowling Green State University
High School Diploma -
South Lyon High School
Activities & Accomplishments
- Enjoys creatively driven activities, such as drawing, digital design, handicrafts and model building
- Did competitive dance for 7 years
- Proficient in Microsoft programs , such as Excel, Word, Powerpoint