Performed opening, closing, and cash handling tasks as a solo bartender.
Maintained high level of detail to our guests requests to ensure accuracy.
Managed multiple tasks at once while maintaining an inviting composure.
Developed relationships with guests and new visitors.
Bartender
Dockside- Torch Lake
Bellaire, MI
06.2020 - 10.2022
Worked in a fast-paced and high-volume environment.
Greeted customers and provided excellent customer service.
Developed good working relationships with team members through effective communication.
Crafted specialty cocktails that created an exceptional summer lakeside experience.
Performed opening and closing duties, which included stocking liquor and retail apparel.
Licensed Loan Officer
loanDepot
Southfield, MI
07.2021 - 07.2022
Advised clients on purchase, refinance, and debt consolidation mortgages.
Communicated with clients through various channels and lead sources.
Communicated with team and leadership via Teams and Microsoft Office daily
Leveraged the CRM database to manage customer data, log calls, and other activities, and generate reporting to deliver actionable insights and develop the sales pipeline.
Examined customer loan applications for loan approvals and denials.
Earned a customer rating score in the 97th percentile compared to colleagues in our region.
Maintained strict confidentiality of bank records and client information.
Scheduled follow up appointments with clients while communicating through phone calls, texting and email.
Automotive Sales Consultant
Rocket Auto
Detroit, MI
12.2020 - 07.2021
Conducted 60 to 120 outbound and inbound calls daily, with the goal of selling vehicles over the phone.
Leveraged Salesforce to input and update client information
Guide clients through the online vehicle-buying experience.
Persuaded and informed clients of the benefits of financing with us, and purchasing backend vehicle service contracts.
73% finance rate and approximately $73,000 in backend value sales.
Earned trust through personal and company branding.
Qualified buyers by matching requirements and interests to various car or truck models, and discussing finance options.
Carrier Sales Representative (intern)
BlueGrace Logistics
Chicago, Illinois
05.2018 - 08.2019
Called on 60 to 100 prospective carriers daily to achieve our goals.
Established and grew relationships with carrier accounts throughout the country.
Negotiated rates with careers to produce profits
Responsible for conducting outbound calls to carriers to source available capacity.
Researched new carriers, generated leads, and qualified potential new carrier relationships.
Responsible for tracking shipments throughout the entire delivery process.
Education
Bachelor of Science - Psychology And Professional Sales
Central Michigan University
Mount Pleasant, MI
12.2019
Skills
NMLS certified
Microsoft Office
SPSS Statistics
Microsoft Office
Teams
Research
Salesforce
Power BI
Statistical analysis
Strong multitasking
Point of sale systems
Sales presentation skills
Timeline
Bartender
SouthFork Grille
11.2022 - Current
Licensed Loan Officer
loanDepot
07.2021 - 07.2022
Automotive Sales Consultant
Rocket Auto
12.2020 - 07.2021
Bartender
Dockside- Torch Lake
06.2020 - 10.2022
Carrier Sales Representative (intern)
BlueGrace Logistics
05.2018 - 08.2019
Bachelor of Science - Psychology And Professional Sales