Melissa Carman
Jacksonville,FL
Summary
Detail-oriented manager and analytical problem-solver with a successful history in team building, leadership, and motivation. Exceptional customer relations aptitude and a talent for building strong relationships that consistently yield outstanding results. Independent decision-making skills and sound judgment contribute to positive impacts on company success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Newks Eatery Cafe
10.2017 - 10.2024
- Resolved problems promptly to elevate customer approval.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Boosted yearly profits through process optimization and improved training.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled cash accurately and prepared daily deposits.
Veterinary Assistant
Manomet Animal Hospital
02.2007 - 01.2009
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Provided customer support to clients, answering questions and addressing concerns.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
Service Administrator
Plymouth Correctional Facility
01.2004 - 02.2007
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Implemented quality control measures resulting in a significant reduction in errors within the department.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
Hairstylist
MasterCuts - Regis
09.2000 - 09.2004
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Education
High School Diploma - Cosmetology
Plymouth South High School
Plymouth, MA06.2002
Skills
- Inventory Tracking and Management
- Payroll Administration and Timekeeping
- Labor and Food Cost Control
- Hiring and Recruitment
- Employee Scheduling
- Strategic Planning Skill
- Training and Development Background
- Team Leadership Expertise
Certification
Serve Safe Certification (2024)
Timeline
Assistant General Manager
Newks Eatery Cafe
10.2017 - 10.2024
Veterinary Assistant
Manomet Animal Hospital
02.2007 - 01.2009
Service Administrator
Plymouth Correctional Facility
01.2004 - 02.2007
Hairstylist
MasterCuts - Regis
09.2000 - 09.2004
Serve Safe Certification (2024)
High School Diploma - Cosmetology
Plymouth South High School
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