Jacob Carrell
Wasilla,AK
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Responsible and motivated student ready to apply education in the workplace.
Overview
14
14
years of professional experience
Work History
Membership Services Representative
Planet Fitness
Wasilla, AK
01.2024 - Current
- Maintained accurate records of member information in database systems.
- Assisted with the implementation of new membership policies and procedures.
- Conducted tours of the facilities for potential new members interested in joining the gym.
- Provided information on class schedules, pricing plans, and available services.
- Performed administrative tasks such as filing documents or updating member accounts.
- Assisted with opening and closing duties such as checking inventory levels or stocking supplies.
- Managed front desk operations including scheduling appointments, answering calls.
Hunting Sales Associate
Sportsman's Warehouse
Wasilla, AK
03.2022 - Current
- Performed daily inventory checks to ensure that all items were in stock and properly displayed.
- Demonstrated product knowledge to customers by providing information on the features of various hunting items.
- Ensured safety regulations were followed while handling firearms or ammunition.
- Processed customer payments using cash registers or POS systems.
Childcare Provider
Stay At Home Dad
Las Vegas, NV
10.2020 - Current
Account Associate Call Center
T-Mobile
Cleveland, TN
07.2018 - 05.2019
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Identified opportunities to upsell additional products or services when appropriate.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments and complaints.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Prevented key account losses by researching discrepancies and correcting problems.
Camera Operator
ESPN Sport Science
Burbank, CA
01.2015 - 04.2018
- Prepared shot lists prior to each shoot outlining specific frames needed for editing purposes.
- Edited raw footage into a finished product using specialized software programs such as Final Cut Pro or Adobe Premiere.
- Reviewed playback footage after each take in order to identify any errors that need correction.
- Recorded video footage onto digital media or videotape formats according to industry standards.
- Tested new cameras or accessories prior to use in order to familiarize oneself with its features.
- Ensured that all necessary cables were connected correctly before filming began.
- Monitored and adjusted lighting, audio levels, and camera angles to capture desired shots.
- Maintained technical equipment including cameras, lenses, tripods, and other related items.
- Set up rigging points for camera support systems such as cranes, jibs and dollies.
- Worked with directors and producers to determine best camera placement for production scenes.
- Organized transportation of cameras, lenses and other equipment between shooting locations.
- Communicated effectively with actors and talent during rehearsals and actual takes in order to get desired results.
- Assisted in the set-up of cameras for studio productions as well as on-location shoots.
- Captured events through video and still-shot cameras.
- Managed the digital storage of footage, organizing files for easy access and editing.
Young American's Music Outreach Tour
Young Americans College Of The Performing Arts
Corona, CA
08.2010 - 06.2013
- Performed maintenance checks on all audio and visual equipment used in productions.
- Managed stage lighting, sound systems, props, scenery, and costumes for each show.
- Served as a liaison between performers and producers regarding any issues that arose.
- Collaborated with directors on blocking and scene changes during rehearsals and performances.
- Managed backstage operations during live performances, ensuring timely cues and transitions.
- Conducted post-production evaluations to identify successes and areas for improvement.
- Oversaw construction and repair of sets, props and lights.
- Maintained and repaired audio equipment to ensure optimal performance.
- Performed in multiple shows with a range of characters and roles, including singing, dancing and acting.
- Learned choreography for various musical numbers in preparation for shows.
- Observed choral leaders or prompters for cues or directions in vocal presentation.
- Conducted auditions for prospective new members of performing groups.
- Developed and implemented age-appropriate lesson plans for dance classes.
- Supervised student rehearsals ensuring safety regulations were followed at all times.
- Instructed students in proper technique, terminology and performance of various styles of dance such as ballet, tap, jazz, hip hop and modern.
- Secured cargo in trucks with straps, load bars, blocks and other materials.
Education
Some College (No Degree) - Theater Design and Stagecraft
California Pacific College of Performing Arts
Corona, CA04-2013
High School Diploma -
Cleveland High School
Cleveland, TN05-2010
Occupational Endorsement Certificate - Cisco-Certified Network Associate
University of Alaska Anchorage
Anchorage, AKSkills
- Account Management
- Customer Service
- Hardware Configuration
- Network Configuration
- IP Addressing and Subnetting
- Network repairs and maintenance
Accomplishments
- Cirque Du Soleil, Michael Jackson One- Male Performer
- Young American's Music Outreach Tours
- 1st Degree Senior Black Belt Taekwondo
Timeline
Membership Services Representative
Planet Fitness
01.2024 - Current
Hunting Sales Associate
Sportsman's Warehouse
03.2022 - Current
Childcare Provider
Stay At Home Dad
10.2020 - Current
Account Associate Call Center
T-Mobile
07.2018 - 05.2019
Camera Operator
ESPN Sport Science
01.2015 - 04.2018
Young American's Music Outreach Tour
Young Americans College Of The Performing Arts
08.2010 - 06.2013
Some College (No Degree) - Theater Design and Stagecraft
California Pacific College of Performing Arts
High School Diploma -
Cleveland High School
Occupational Endorsement Certificate - Cisco-Certified Network Associate
University of Alaska Anchorage
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