Summary
Overview
Work History
Education
Skills
Accomplishments
Off-road racing
Timeline
Generic

Jacob Carrington

Cedar City,UT

Summary

  • As a powersports enthusiasts and racer there is something that drives us to work and strive in the industry. Growing up we were always always told me do something you love and you never work a day in your life. I started working here with the love and passion for the powersports industry, growing up racing. I knew, I wanted to move into a sales orientated field and loved anything with two wheels or on the dirt. As time progressed my love and passion kept growing and instilled a life long goal to make a career in the world of powersports. Whether that be a chance to travel the world for an oem, or help grow a community at a local dealership.
  • I currently help manage the parts department for a Yamaha, Honda, Suzuki, Beta and many others dealership. I started as just a counter associate but as time progressed my uppers became complacent and my drive to exceed drove me to step up and help with other duties. I have started making seasonal orders for our location to boost sales. I started to keep track of oil and lubricants inventory and ordering. I Started to manage a lot of our Business To Business accounts and made sure their orders and billing was handled in a timely manner.
  • I Also started to bill/build out all of our accessorized machines for the showroom. I have an extensive knowledge for the Yamaha and Honda SXS. I would bill the accessories out to the major unit, get labor times, pull parts and get a build schedule to the salesman. I would make sure all floor machines were billed correctly before the would leave the location. I would call and schedule for any additional accessories after the purchase or notify the customer on backordered items.
  • I also ran our eBay account and sold any crate damage or additional parts from our accessory program we had left over. I would Picture, Package, And put onto eBay for sale. Once sold on eBay, I would print shipping labels for pickup, and bill the item out of inventory in our system.
  • I am a knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets.

Overview

7
7
years of professional experience

Work History

Parts Specialist

Factory Powersports
02.2020 - Current
  • Issued parts to technicians to complete customers' repairs.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Ordered parts from various distributors to fulfill demands.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Built and managed all our floor built machines and managed technicians and machine departures.

Customer Service Representative Agent

Eco Battery
06.2022 - 11.2022
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Set up Business to Business Accounts, while managing their orders and incentive accounts with sale incentives.
  • Managed timely and effective replacement of damaged or missing products.

Sales Associate

Red Rock Bicycle
09.2019 - 02.2020
  • Increased sales by offering advice on purchases and promoting additional products.
  • Promoted and up-sold products and services to meet needs of customers.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Developed and implemented sales strategies to increase profits.

Framer

Chris Ball Framing
09.2018 - 09.2019
  • Used nail guns, saws and grinders safely and without incident.
  • Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests, and available inventories.
  • Installed frames and secured to walls and support structures.
  • Cut, measured and shaped wood after inspecting blueprints, build areas and work orders.
  • Disassembled frames for repair, refurbishment, or replacement.

General Laborer

Tom Braun Construction
08.2016 - 09.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assisted team members with tasks that require group effort.
  • Performed general housekeeping and cleaning tasks.
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
  • Read work orders to determine work assignments and equipment and materials needed.
  • Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.

Education

Bachelor of Science - Business Marketing

Southern Utah University
Cedar City, UT

High School Diploma -

Canyon View High School
Cedar City, UT
06.2016

Parts & Sales Certification - Parts/Accessories & Sales Knowledge And Operations

Yamaha Motor University
05.2021

Parts & Sales Certifications - Parts/Accessories & Sales Knowledge And Operations

Honda IN School
06.2021

Skills

  • Parts Department Organization
  • Parts Identifications
  • Store Layouts
  • Effective Customer Communication
  • Customer Buying Habits
  • Employee Performance Evaluations
  • Database Management System Software
  • Managing Parts
  • Inventory Management
  • Business To Business Account management
  • Certified parts/sales trainings with Yamaha and Honda
  • Work experience with Honda, Yamaha, Suzuki, Beta, SSR, Kayo, Stacyc, and Many other brands

Accomplishments

  • As a Parts Specialist I have grown a community with our local race group and local weekend warriors to keep out enjoying the sport we love. networking with our local community clubs and local race organizations brings reoccurring customers.
  • I race as much as i can in my off time to keep networking and building a reputation in the industry and have made some great connections with reps of awesome companies.
  • I also have set up dealer accounts and brought in new products to compete, keep sales engaging, and have better opportunities for growth.

Off-road racing

I mainly compete in the World Off-road Racing Championship Series "WORCS" but have also done a few A.M.A. Hare an Hounds and local events as I can. I love competing and growing as an individual in the racing industry. There is nothing else like it in the world waking up at the track on race day and hearing all the bikes and smelling all the race fuel. You know you in for another great chance to hang it all out there and compete on the machine you love. Sitting on the starting line, adrenaline pumping, engine revved to the moon and gate drops and everything goes away.


Timeline

Customer Service Representative Agent

Eco Battery
06.2022 - 11.2022

Parts Specialist

Factory Powersports
02.2020 - Current

Sales Associate

Red Rock Bicycle
09.2019 - 02.2020

Framer

Chris Ball Framing
09.2018 - 09.2019

General Laborer

Tom Braun Construction
08.2016 - 09.2018

Bachelor of Science - Business Marketing

Southern Utah University

High School Diploma -

Canyon View High School

Parts & Sales Certification - Parts/Accessories & Sales Knowledge And Operations

Yamaha Motor University

Parts & Sales Certifications - Parts/Accessories & Sales Knowledge And Operations

Honda IN School
Jacob Carrington