Jacob Carstens
Minneapolis,MN
Summary
Seasoned Sales Professional with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
11
11
years of professional experience
Work History
Market Area Manager
Credit Acceptance
South Dakota
10.2021 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Worked with over 100 dealerships to help them sell more cars and make more money.
- Trained dealership salespeople to maximize profitability and effectiveness when working with subprime clientele.
Sales Representative
Silencer Central
02.2021 - 09.2021
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Expanded customer base and boosted profit within product line.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Documented all customer interactions using CRM to capture data in processing system.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Cold-called leads and closed large number of new sales over several months.
- Traveled to different states selling over $100,000 worth of product at trade shows, maintained number one position at each event in highly competitive and fast paced environments.
Special Finance Manager
Billion Automotive
08.2016 - 02.2021
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Built strong rapport with clients by understanding needs and clearly explaining products.
- Contacted customers and prospects to generate new business for sub-prime project to achieve company goals.
- Developed and delivered engaging sales presentations to convey product benefits.
- Proactively managed client correspondence and recorded all tracking and communications.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Trained and mentored 12 new sales representatives.
- Efficiently solved complex problems that impacted management.
- Initiated sales strategies by recruiting new clients through approved methods.
Store Manager
Tradehome Shoes Inc.
07.2012 - 08.2016
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Increased revenue by 28% year over year
Education
High School Diploma -
Roosevelt High School
Sioux Falls, SD12.2013
Skills
- Lead prospecting
- Network development
- Sales and Marketing
- Persuasive communication
- Client Service
- Interpersonal communication skills
- Customer Relations
- Product promotions
- Sales expertise
- Performance Monitoring
- Staff Meetings
- Training salespeople
Accomplishments
2020 Salesman of the year
2019 Salesman of the year
Acheived Highest growth revenue out of 160 stores
Best year in company history for the state of South Dakota (2022)
Timeline
Market Area Manager
Credit Acceptance
10.2021 - Current
Sales Representative
Silencer Central
02.2021 - 09.2021
Special Finance Manager
Billion Automotive
08.2016 - 02.2021
Store Manager
Tradehome Shoes Inc.
07.2012 - 08.2016
High School Diploma -
Roosevelt High School