Jacob Casby
Jackson County Park
Greenwood,Missouri
11
years of professional experience
Results-driven parts specialist with extensive experience in inventory management and customer interaction. Known for accuracy in order processing and strong collaboration with technicians to ensure timely parts availability.
Work History
Parts Specialist
10 Years 8 Months- Assisted customers in identifying and selecting automotive parts based on specifications.
- Managed inventory levels, ensuring accurate stock counts and replenishment of parts.
- Collaborated with service technicians to provide timely part availability for repairs.
- Processed customer orders efficiently, maintaining high accuracy in order entry systems.
- Developed knowledge of automotive components, enhancing customer engagement and support.
- Trained new team members on inventory management and customer service protocols.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Worked with vendors to place new orders, handle shortage, and resolve defective parts issues.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained extensive understanding of common problems and methods for repair.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Equipment Operator
6 Months- Operated heavy equipment to maintain park grounds and ensure visitor safety.
- Conducted routine inspections on machinery for optimal performance and compliance with safety standards.
- Collaborated with team members to execute landscape maintenance projects efficiently and effectively.
- Operated range of heavy equipment on regular basis with advanced skill.
- Completed minor repairs and replacements of equipment parts to restore functionality.
- Drove vehicles to and from work sites and maintained clean driving record.
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
- Operated commercial vehicle to transport equipment and job-specific machinery to and from job sites.
Education
High School Diploma
Skills
Warehouse operations
Shipping and receiving
Returns processing
Stock control
Parts identification
Customer service
Verbal and written communication
Invoice processing
Order fulfillment
Problem-solving skills
Email communication
Clean driving record
Inventory management
Proficient in software
Forklift operation
Time management
Attention to detail
Problem-solving abilities
Multitasking ability
Reliability
Organizational skills
Customer interaction
Timeline
Equipment Operator
Jackson County Park
02.2026 - CurrentRead More
Parts Specialist
Bob Allen Ford
04.2015 - 12.2025Read More
Turner High School
High School Diploma
Read More