Jacob Chance
Huntington Beach,CA
Summary
Detailed groundskeeper cultivates and cares for grounds and landscaping surrounding properties or buildings. Physically fit and strong individual with outstanding physical stamina to handle work in both cold and hot weather. Deeply familiar with landscaping tools and equipment operations.
Overview
4
4
years of professional experience
Work History
Pool Server Assistant
Pasea Hotel & Spa
21080 Pacific Coast Hwy, Huntington Beach
05.2023 - 08.2023
- Maintained clean and safe work environment.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Replenished condiments and other supplies at tables and service bars.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Processed customer payments to accurately record transactions.
Valet Attendant
SVS Parking Company
9151 Atlanta Ave, Huntington Beach
12.2021 - 01.2023
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Welcomed arriving guests and explained car retrieval procedures.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Surveilled parking areas to watch for vandals and other issues likely to cause damage to or theft of vehicles.
- Evaluated parking structure and parking scheme to promote optimal utilization of area.
- Provided punctual, polite valet services to uphold professional standards.
- Resolved customer complaints through calm, constructive communication.
- Answered guest's questions about property amenities and services.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Responded to customer requests efficiently and with knowledgeable assistance.
Landscape Technician
The Plant Nerd
17621 Sampson Ln, Huntington Beach
12.2019 - 05.2021
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Removed debris and waste from outdoor areas.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Installed stonework according to landscape design plan and client specifications.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Assisted with irrigation system maintenance and repair.
- Developed and maintained efficient irrigation system for outdoor areas.
- Developed and implemented strategies for water conservation.
Education
High School Diploma -
Huntington Beach High School
Huntington Beach, CA06.2019
Skills
- Beverage Preparation
- Safe Food Handling
- Guest Interaction
- Service Prioritization
- Time Management
- Team Player
- Quality Control
- Customer Service
- Regulatory Compliance
- Basic Carpentry
- Team Leader
- Maintenance Management
- Hand and Power Tool Operation
Timeline
Pool Server Assistant
Pasea Hotel & Spa
05.2023 - 08.2023
Valet Attendant
SVS Parking Company
12.2021 - 01.2023
Landscape Technician
The Plant Nerd
12.2019 - 05.2021
High School Diploma -
Huntington Beach High School
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