Jacob Cintron
The Bronx,NY
Summary
Accomplished Shift Supervisor at Starbucks, adept in staff management and workplace safety, enhanced customer satisfaction through effective conflict resolution and problem-solving. Trained employees, ensuring operational excellence. Excelled in cash handling, minimizing discrepancies, and boosting efficiency.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2021 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Barista
Starbucks
08.2018 - 10.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
Bronx Aerospace High School
Bronx, NY06.2018
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Conflict resolution techniques
- Inventory Management
- Problem-Solving
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Shift Supervisor
Starbucks
04.2021 - 10.2023
Barista
Starbucks
08.2018 - 10.2020
High School Diploma -
Bronx Aerospace High School