Jacob Cobb
Bogart,GA
Summary
Experienced with strategic account management to enhance client relationships and drive revenue growth. Utilizes innovative sales techniques to close high-impact deals and meet organizational goals. Track record of effective communication and negotiation, ensuring long-term client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Executive
T-Mobile
03.2025 - Current
- Engaged with customers to identify needs and recommend tailored solutions that enhanced satisfaction.
- Trained team members on product features and promotions, enhancing their sales effectiveness daily.
- Cultivated strong client relationships to foster trust and drive account growth.
- Managed contract negotiations, ensuring clarity and alignment with client needs.
- Coordinated product presentations that highlighted key features and benefits for clients.
Retail Store Manager
T-Mobile
02.2024 - 03.2025
- Championed retail team to exceed sales targets, optimizing operations and boosting customer experience.
- Trained new staff on customer service protocols and product knowledge to enhance team performance.
- Conducted weekly team meetings to discuss sales targets, share best practices, and motivate staff.
- Collaborated with management on local marketing initiatives to increase foot traffic and brand awareness.
Retail Associate Manager
T-Mobile
10.2022 - 02.2024
- Scrutinized sales trends, adjusted strategies and optimized product pitches for increased sales. This allowed for increased growth across the board.
- Assisted customers with device setup and troubleshooting, enhancing user satisfaction and retention.
- Evaluated team performance metrics weekly to identify training needs and improve service delivery.
- Managed scheduling of staff shifts to optimize coverage during peak store hours.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Increased sales through effective upselling techniques and in-depth product knowledge.
Mobile Expert
T-Mobile
10.2019 - 10.2022
- Solved intricate problems, achieving measurable success, Implemented sales strategies, driving up store revenue, solved intricate customer problems, achieving measurable success.
- Utilized point-of-sale systems to process transactions accurately and efficiently each day.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Collaborated with peers to share product knowledge, improving overall team performance continuously.
General Manager
Cellairis
01.2018 - 01.2019
- Provided loyalty initiatives, fueling noticeable revenue increase, partnered with suppliers to upgrade product portfolio.
- Oversaw inventory management processes to maintain optimal stock levels and minimize shortages.
- Developed staff performance plans to nurture individual growth and enhance team effectiveness.
Marketing Communications Specialist
Telenet Marketing Solutions
01.2017 - 01.2018
- Created my own script which allowed me to become a top producer, augmented sales strategies via insightful analysis.
Education
GED - General Studies
Athens Technical College
01-2017
No Degree - Business Administration
The University of Arizona Global Campus
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- Strategic selling
- Sales quota achievement
- Customer relationship management (CRM)
- New business opportunities
- Territory management
Certification
Customer Service: Engaging with Customers - Skillsoft
Building a Circle of Connections for Networking Success - Skillsoft
Managing Your Time So It Doesn't Manage You - Skillsoft
Saving Time by Setting Goals - Skillsoft
The Essential Role of the Agile Product Owner - Skillsoft
Preparing and Implementing a Business Plan - Skillsoft
The First Step in Negotiating - Skillsoft
Timeline
Account Executive
T-Mobile
03.2025 - Current
Retail Store Manager
T-Mobile
02.2024 - 03.2025
Retail Associate Manager
T-Mobile
10.2022 - 02.2024
Mobile Expert
T-Mobile
10.2019 - 10.2022
General Manager
Cellairis
01.2018 - 01.2019
Marketing Communications Specialist
Telenet Marketing Solutions
01.2017 - 01.2018
GED - General Studies
Athens Technical College
No Degree - Business Administration
The University of Arizona Global Campus