Jacob Colin
West Haven,CT
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Anchor Social
05.2025 - Current
- Crafted innovative cocktails using high-quality ingredients and techniques to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Trained new bartenders on drink preparation, customer service, and operational procedures for improved team performance.
- Developed and implemented seasonal drink menus that attracted diverse clientele and increased sales revenue.
- Resolved customer complaints promptly to maintain a positive atmosphere and uphold establishment's reputation.
- Served high customer volumes during special events, nights, and weekends.
Server
Bridge House Restaurant
02.2024 - Current
- Provided exceptional customer service to enhance dining experience.
- Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
- Collaborated with kitchen staff to maintain high food quality standards.
- Assisted in training new team members on service protocols and menu knowledge.
- Utilized POS system for order entry, tracking sales, and managing inventory effectively.
- Responded to customer inquiries and resolved issues promptly to ensure satisfaction.
Food Runner
Founders House Pub & Patio
09.2021 - 05.2024
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Communicated effectively with servers and kitchen team to resolve order discrepancies swiftly.
- Delivered food orders promptly to ensure customer satisfaction and efficient service.
- Collaborated with kitchen staff to maintain flow of food delivery during peak hours.
Youth Development Professional
Boys and Girls Club
06.2019 - 06.2022
- Developed engaging programs to enhance youth skills and foster personal growth.
- Collaborated with community partners to create resources for educational and recreational activities.
- Mentored at-risk youth, providing guidance and support in achieving personal goals.
- Implemented behavior management strategies to promote positive interactions among participants.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
Homeless Shelter Volunteer
Beth-El Center
05.2018 - 09.2018
- Organized and distributed essential supplies to individuals experiencing homelessness.
- Facilitated communication between shelter staff and residents to address needs effectively.
Education
Bachelor of Arts - History
Southern Connecticut State University
New Haven, CT08-2025
Associate of Arts - Liberal Arts
Gateway Community College
New Haven, CT06-2022
High School Diploma -
Jonathan Law
Milford, CT06-2020
Skills
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Upselling techniques
- Wine pairing
- TIPS Certified
- Food Handler Certification
- Bartending
- Word,Excel, Powerpoint
- Social Media Mangement
Certification
- TIPS Certified
- Food Handler Certified
Timeline
Bartender
Anchor Social
05.2025 - Current
Server
Bridge House Restaurant
02.2024 - Current
Food Runner
Founders House Pub & Patio
09.2021 - 05.2024
Youth Development Professional
Boys and Girls Club
06.2019 - 06.2022
Homeless Shelter Volunteer
Beth-El Center
05.2018 - 09.2018
Bachelor of Arts - History
Southern Connecticut State University
Associate of Arts - Liberal Arts
Gateway Community College
High School Diploma -
Jonathan Law
Similar Profiles
Paula BrutusPaula Brutus
LPN at Anchor Hospital -Social Services & PHPLPN at Anchor Hospital -Social Services & PHP
Wesley BarringerWesley Barringer
Facility Manager at Anchor of Hope (Anchor Mission)Facility Manager at Anchor of Hope (Anchor Mission)
Kathryn EngelhardtKathryn Engelhardt
Special Education Teacher at Anchor Bay School DistrictSpecial Education Teacher at Anchor Bay School District
Mornah TogbahMornah Togbah
Coordinator of Risk Management at Marrakech, Inc.Coordinator of Risk Management at Marrakech, Inc.
Marvin SpruillMarvin Spruill
Forklift Operator at BozzutoForklift Operator at Bozzuto