Jacob Cooney
Brewerton,NY
Summary
Dynamic and reliable professional with a strong work ethic and exceptional customer service skills. Proven ability to manage multiple tasks efficiently while ensuring guest satisfaction. Experienced in cash handling and POS systems, with a focus on training and team collaboration to enhance operational success.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, computer work, typing, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server/To-Go Specialist
Darden Restaurants, Olive Garden
03.2016 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Managed phone orders and scheduled pick-ups and delivery's.
Shift Leader
Little Caesars
03.2015 - 03.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Made weekly schedules for employees and managed the shifts you were on.
Education
High School Diploma -
Paul V. Moore High School
Central Square, NY06-2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Computer work
- Typing
- Problem solving
- Focused
- Memory retention
- Fast Learning
- Reliable
Timeline
Server/To-Go Specialist
Darden Restaurants, Olive Garden
03.2016 - 05.2025
Shift Leader
Little Caesars
03.2015 - 03.2016
High School Diploma -
Paul V. Moore High School
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