Jacob Davis
Oak Ridge
Summary
Dynamic Assistant Manager with proven expertise in customer service, team leadership, and problem-solving. Recognized for enhancing guest experiences and finding creative ways to make their experience as best as possible.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Outback Steakhouse
Oak Ridge, TN
04.2024 - Current
- Trained new employees on operational procedures and customer service standards.
- Monitored inventory levels, ensuring timely replenishment of supplies and minimizing waste.
- Implemented quality control measures to maintain food safety and presentation standards.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Server
Big Ed's Pizza
Oak Ridge, TN
11.2023 - 04.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, minimizing wait times during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new staff on restaurant procedures and customer service expectations.
Food Runner, Togo Specialist, Host
Longhorn Steakhouse
Gulfport, MS
09.2022 - 07.2023
- Delivered food and beverages efficiently to tables, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to maintain accurate order delivery and presentation standards.
- Assisted servers in managing table turnover, enhancing overall dining experience for guests.
- Monitored dining area for guest needs, promptly addressing requests to improve service quality.
BOH Team Member
Chic-Fil-A
Slidell, LA
06.2021 - 06.2023
- Operated kitchen equipment efficiently to maintain high food quality and safety standards.
- Collaborated with team members to streamline food preparation processes, enhancing workflow efficiency.
- Trained new staff on operational procedures, ensuring adherence to company policies and safety regulations.
- Implemented cleaning protocols to uphold cleanliness and sanitation in kitchen areas consistently.
Education
High School Diploma -
Keystone Highschool
OnlineSkills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Serving
- Recruiting and interviewing
Timeline
Assistant Manager
Outback Steakhouse
04.2024 - Current
Server
Big Ed's Pizza
11.2023 - 04.2024
Food Runner, Togo Specialist, Host
Longhorn Steakhouse
09.2022 - 07.2023
BOH Team Member
Chic-Fil-A
06.2021 - 06.2023
High School Diploma -
Keystone Highschool