Jacob Dole
Sacramento,CA
Summary
Experienced Customer Service and Sales Representative with a positive attitude and versatile skills in communication, problem solving, and collaboration. Brings a passion for quality driving and effective delivery service
Overview
11
11
years of professional experience
Work History
Sales and Service Specialist
Bridgestone Retail Operations LLC.
07.2025 - Current
- Hired on as a Customer Service Tech, promoted to Sales and Service Specialist within 9 months
- Delivered experienced customer service, addressing issues or questions and resolving effectively, including accurate quotes at competitive prices.
- Collaborated with team members to maintain a tidy and organized sales environment and steady workflow
- Assisted in inventory management, tracking stock levels, and replenishing supplies as needed.
- Coordinated with outside stores and vendors for customer parts and orders
- Facilitated sales transactions, ensuring accuracy in pricing and payment processing.
Painter's Apprentice
MAACO
09.2024 - 07.2025
- Successfully painting automobiles and assisting in various tasks such as cleaning vehicles, masking, sanding, paint correction, and light bodywork.
- Maintained cleanliness and organization of the shop to promote a safe work environment.
- Removed cars from booths and shop rooms to streamline workflow and maximize space.
- Maintaining shop cleanliness and organization
- Removing cars from separate booths and shop rooms
Line Haul Driver
DHL
01.2024 - 09.2024
- Drove 26 foot truck from SFO Airport to the Sacramento DHL warehouse every morning
- Loaded vans for delivery by distributing driver-aid stickers to each package, ensuring accurate delivery processing
- Corrected misorts and managed conveyor belt operation to maintain flow of packages
- Assisted loading dock crew with truck loading and unloading at SFO and Sacramento warehouses
- Troubleshot truck maintenance and issues
- Sustained high productivity levels while completing various tasks.
Fleet Maintenance Manager
JBCO LLC
05.2022 - 12.2023
- Managed and maintained fleet of 45-90 vehicles
- Coordinated repairs and preventative maintenance with dealerships and approved vendors
- Provided roadside assistance to drivers including light towing and tire replacements
- Conducted light body, accessory, brake, and engine work
- Executed all tasks efficiently to meet deadlines
- Carried out routes 3 of 5 working days while still performing managerial duties
- DOT certified with no accidents of any kind on record with work vehicles
Driver Supervisor/Dispatcher
MSRT Logistics
01.2019 - 05.2022
- Started as a driver, was promoted to role within 6 months of hire date
- Managed a team of 20-60 drivers ensuring safe completion of daily routes
- Oversaw the company while receiving national recognition for being in the top 10% best Delivery Service Providers in all metrics and holding that standard for over a year
- Provided on-road assistance to drivers, including fixing flats, teaching on-road experience, and troubleshooting technical issues
- Conducted weekly reports for all drivers and facilitated daily stand-up meetings for stretching routines and discussions on improving driving skills and on-road technical problem-solving
- Collaborated with upper management and staff in weekly meetings to strategize ways to enhance operations and performance
- Implemented training programs to enhance driver performance and safety
- Developed strategies to optimize route efficiency and delivery accuracy
Barista and Cashier
Starbucks Corp.
10.2015 - 02.2021
- Crafted over 1,000 drinks annually, ensuring quality and consistency in preparation
- Safely handled food preparation and delivery to the customer
- Managed cash handling for customer purchases and oversaw register and point of sale items for purchase
- Regularly cleaned all utensils, refrigerators, all floors, back of house, and ensured all product was within the expiration dates
- De-escalated customer and others disputes with either a supervisor or other upper management successfully
- Provided excellent customer service and ensured customer satisfaction
Education
Associate of Science - Music
Sierra College
Rocklin, CASkills
- Time management
- Documentation review
- Customer service
- Communication skills
- Food service
- English
- Adaptive
- Microsoft Office
- DOT Truck Driving Experience
- Performance tracking
- Regulatory compliance
Timeline
Sales and Service Specialist
Bridgestone Retail Operations LLC.
07.2025 - Current
Painter's Apprentice
MAACO
09.2024 - 07.2025
Line Haul Driver
DHL
01.2024 - 09.2024
Fleet Maintenance Manager
JBCO LLC
05.2022 - 12.2023
Driver Supervisor/Dispatcher
MSRT Logistics
01.2019 - 05.2022
Barista and Cashier
Starbucks Corp.
10.2015 - 02.2021
Associate of Science - Music
Sierra College