Jacob Donaldson
New York,NY
Summary
Dynamic and detail-oriented service industry professional with four years of experience in bartending and serving, complemented by five years in software sales. Skilled in high-volume service, customer engagement, and operational efficiency, with extensive knowledge of spirits and cocktails. Proven ability to drive customer satisfaction and boost revenue through attentive service and upselling.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representative
Various Companies Including Brandwatch & CreatorIQ
05.2019 - 10.2024
- Generated over $4 million in revenue across various software companies by consistently meeting sales targets and fostering strong client relationships.
- Leveraged upselling and consultative sales techniques that are transferable to promoting specials and enhancing customer experience in a service role.
Bartender & Server / Side Bar Lead
Peaches
03.2018 - 05.2019
- Led operations for a busy weekend brunch bar, seating up to 30 guests and known for high customer turnover.
- Praised for delivering quality service under pressure, maintaining positive guest interactions, and increasing repeat business through personalized service.
Server
Giuseppina’s Brick Oven Pizza
04.2017 - 04.2018
- Handled a dedicated 5-6 table section, efficiently managing order taking, food running, and table maintenance.
- Provided efficient, high-quality service in a high-volume, fast-turnover environment, consistently accommodating new guests as there was always a line waiting.
Bartender
Longbow Pub
04.2016 - 07.2017
- Mixed and served a variety of drinks, delivering informed and engaging service to both bar and dining room patrons.
- Cultivated a loyal following of regulars who frequented every shift, enhancing the pub’s welcoming atmosphere and driving repeat business.
Server & Host
Yellowhook Grille
09.2015 - 04.2016
- Greeted and seated guests, efficiently coordinating table assignments to optimize flow during peak hours.
- Managed a 4-5 table section in a fast-paced setting, maintaining a high standard of service.
Education
Bachelor of Arts - Theatre, Philosophy
Benedictine College
Atchison, KS05-2015
Skills
- Mixology & Spirits Knowledge
- Customer Service
- Multitasking in High-Volume Environments
- Upselling
- Inventory Management
- POS Systems
Certification
- Qualifying Certificate in Food Protection
Timeline
Sales Representative
Various Companies Including Brandwatch & CreatorIQ
05.2019 - 10.2024
Bartender & Server / Side Bar Lead
Peaches
03.2018 - 05.2019
Server
Giuseppina’s Brick Oven Pizza
04.2017 - 04.2018
Bartender
Longbow Pub
04.2016 - 07.2017
Server & Host
Yellowhook Grille
09.2015 - 04.2016
- Qualifying Certificate in Food Protection
Bachelor of Arts - Theatre, Philosophy
Benedictine College
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