Jacob Elijah Murray
Central,SC
Summary
Seasoned Manager with a proven track record at both Zaxbys and Taco Bell, adept in staff development and budget control. Excelled in recruiting and mentoring, enhancing operational efficiency by implementing process improvements. Skilled in conflict resolution and revenue management, consistently achieving significant performance enhancements. Demonstrates exceptional decision-making and relationship-building abilities, driving team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Zaxbys
Clemson, SC
09.2025 - Current
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained new team members on workflow processes and customer service best practices.
- Coordinated staff schedules, optimizing coverage for peak business hours.
- Monitored inventory levels, facilitating timely reorders to maintain stock availability.
- Implemented process improvements that enhanced service efficiency and reduced wait times.
- Resolved customer inquiries and complaints, promoting positive experiences and retention.
- Conducted performance evaluations, providing feedback to foster staff development and morale.
- Led team meetings to communicate objectives, share updates, and motivate staff engagement.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Manager
Taco Bell
Fort Mill, SC
02.2023 - 08.2025
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with regulatory requirements and industry standards.
- Conducted performance reviews for team members.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Led team in achieving operational efficiency and customer satisfaction goals.
- Implemented training programs to enhance staff performance and service quality.
Service Champion
Mccalister's Deli
Rockhill, SC
01.2022 - 02.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with regulatory requirements and industry standards.
- Conducted performance reviews for team members.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Customer Service Clerk
Publix
Clover, SC
04.2020 - 06.2021
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Participated in team meetings to discuss strategies for improving customer service processes.
- Assisted with stocking shelves with merchandise according to store guidelines.
- Assisted customers in selecting appropriate products or services to meet their needs.
- Processed customer orders and payments accurately and promptly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Greeted customers and provided assistance with inquiries.
- Collaborated with other departments on special projects as needed.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided top quality control and eliminated downtime to maximize revenue.
- Resolved customer complaints in a timely manner.
- Helped customers obtain and services with poised and professional assistance.
Education
Degree - Industrial Maintenance Technology
York Technical College
Rock Hill, SCSkills
- Decision-making
- Goal setting
- Budget control
- Product management
- Staff development
- Coaching and mentoring
- Conflict resolution
- Verbal and written communication
- Safety procedures
- Task delegation
- Disciplinary techniques
- Regulatory compliance
- Revenue management
- Recruiting and interviewing
- Documentation and reporting
- Staff management
- Employee onboarding
- Relationship building
- Customer service
- Time management
- Cross-functional teamwork
- Work prioritization
- Inventory management
- Team leadership
- Problem-solving
Certification
I have recently completed my serve-safe certification
Language
Fluent in English and basic Spanish Training
Timeline
Shift Leader
Zaxbys
09.2025 - Current
Manager
Taco Bell
02.2023 - 08.2025
Service Champion
Mccalister's Deli
01.2022 - 02.2023
Customer Service Clerk
Publix
04.2020 - 06.2021
Degree - Industrial Maintenance Technology
York Technical College