Jacob Estrello
Farmers Branch,TX
Summary
Highly ambitious Account Executive/ Account Manager with background in customer management, marketing and advertising. Expertise in analysis, forecasting and client needs assessments.
Overview
9
9
years of professional experience
Work History
Multimedia Account Executive
Dallas Observer
02.2023 - Current
- Contact clients in person and on the phone to generate SEO, PPC, Paid Media, Social Media, Programmatic, E-mail, Weekly Publication, Special Issues, Event Sponsorships.
- Conducting 5 -10 sales presentations per week to businesses to sell new marketing strategy campaigns and advertisements.
- Built relationships with 50+ clients resulting in 80K annual revenue
Customer Success Manager
Granbury Solutions
05.2018 - 02.2023
- Reduce customer attrition by assisting customers utilize their Thrive POS strategic products.
- Demonstrate value of the customers current products to reduce attrition and grow the pipeline. Build long term SAAS customer relationships while maintaining monthly sales quota of $12,600.
- Each sale was valued at $45 - $399 that was signed for a one year SAAS agreement. Maintained key accounts of over multiple 30֡ store groups.
- Handles phone-based, high-intent, high-velocity, transactional inside leads.
- Balanced book of over 1M in recurring revenue Continuously performed health checks on accounts, brainstormed new strategies with customers, and conducted quarterly business reviews to discuss new features and business requirements.
- During year 3, I sold over 150% for 6 consistent months.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Bartender
Blue Goose Cantina
10.2014 - 05.2018
- Responsible for maintaining TABC and Texas sanitation guidelines Provided excellent and swift customer service Completed weekly liquor inventory, discovered discrepancies in the volumes of the inventory and adjusted the bars habits as to not waste product.
- Upsell higher priced premium cocktails and food items to increase ticket prices.
- Introduced a "cocktail of the month" promotion to our menu that was well-received by customers and increased monthly sales by3%
Education
Robert E. Lee Highschool
San Antonio, TXSkills
- MS Office
- G Suite
- Sales Force
- Customer Management
- Lead Generation
- Account development
Timeline
Multimedia Account Executive
Dallas Observer
02.2023 - Current
Customer Success Manager
Granbury Solutions
05.2018 - 02.2023
Bartender
Blue Goose Cantina
10.2014 - 05.2018
Robert E. Lee Highschool
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