Jacob Farrell
Syracuse,NY
Summary
Responsible for delivering a Signature Service experience to potential customers and contracted customers. Also, addressing their concerns and providing warranty-related services. This position represents the company at events and is responsible for welcoming guests, collecting potential marketing leads, scheduling appointments, and educating guests, as well as Event Staff, on product knowledge. This position is responsible for upholding the company culture while making customers feel respected, cared for, and delighted with their experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Experience Field Representative
Renewal By Anderson
Syracuse, NY
06.2022 - Current
- Provide exceptional customer service by way of virtual or in-home appointments.
- Perform window and door inspections, repairs, and adjustment on previously installed products.
- Acquire marketing leads by welcoming and dispensing useful information to eventgoers.
Window and Door Installer
Renewal By Anderson
Syracuse, NY
06.2019 - 05.2022
- Measured, cut, and installed window frames and door frames in accordance with manufacturer's specifications.
- Caulked and sealed around windows and doors to ensure weatherproofing.
- Checked for level, plumb, and square on all installations.
Education
Bachelor of Science - Business Marketing
Le Moyne College
Syracuse, NY05-2024
High School Diploma -
West Genesee Senior High School
Camillus, NY06-2019
Skills
- Product Knowledge
- Goal-oriented mindset
- Customer Relations
- Market understanding
- Effective Communication
- Problem-solving abilities
Certification
Master Installer Certificate - Syracuse NY 2023
Mendix Certification - Syracuse NY January 2024
References
References available upon request.
Timeline
Customer Experience Field Representative
Renewal By Anderson
06.2022 - Current
Window and Door Installer
Renewal By Anderson
06.2019 - 05.2022
Bachelor of Science - Business Marketing
Le Moyne College
High School Diploma -
West Genesee Senior High School