Jacob Fey
Everett
Summary
Dynamic Membership Sales Representative with a proven track record at 425 Fitness, excelling in customer relations and membership processing. Recognized for enhancing member satisfaction through personalized service and adaptability. Committed to continuous improvement and teamwork, consistently achieving high levels of customer loyalty and retention.
Overview
2
2
years of professional experience
Work History
Membership Sales Representative
425 Fitness
10.2023 - 03.2025
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
Stocker/Clothing Stocker
Costco
01.2023 - 09.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Shoe Department Lead
Dick's Sporting Goods, Inc
09.2022 - 01.2023
- Maintained a clean and organized department, promoting a pleasant shopping environment for customers.
- Implemented loss prevention techniques, reducing instances of theft within the department significantly.
- Assisted customers with finding the perfect shoe fit, enhancing their shopping experience.
- Handled customer complaints professionally, resolving issues quickly to maintain customer loyalty.
- Increased customer satisfaction by providing exceptional service and guidance in shoe selection.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
Education
High School Diploma -
Glacier Peak High School
Snohomish, WA06-2021
Skills
- Customer service
- Membership processing
- Goal-oriented mindset
- Adaptability to change
- Teamwork
- Attention to detail
- Reliability
- Excellent communication
- Adaptability and flexibility
- Customer relations
- Task prioritization
- Continuous improvement
Timeline
Membership Sales Representative
425 Fitness
10.2023 - 03.2025
Stocker/Clothing Stocker
Costco
01.2023 - 09.2023
Shoe Department Lead
Dick's Sporting Goods, Inc
09.2022 - 01.2023
High School Diploma -
Glacier Peak High School
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