Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jacob Fuss

Colorado Springs,CO

Summary

Dynamic professional with a proven track record in customer service and satisfaction, evidenced by roles at Jimmy John's and Uber. Strong communication skills effectively engage diverse clientele, complemented by expertise in safe driving and organizational efficiency. Successfully completed 2,000 plane sprays and delivered thousands of orders while maintaining professionalism and multitasking capabilities. Committed to safety and operational excellence in all service delivery aspects.

Overview

9
9
years of professional experience

Work History

Uber Partner

Uber
Colorado Springs, CO
03.2024 - Current
  • Greeted passengers and provided a safe and comfortable ride to their destination.
  • Organized vehicle maintenance and ensured it was up to date with all required certifications.
  • Maintained cleanliness of interior and exterior of vehicle.
  • Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
  • Assisted passengers with loading luggage into the trunk of the car when needed.
  • Communicated regularly with Uber support staff regarding any issues that arose during trips.

Warehouse Associate

FedEx
Arvada, CO
05.2023 - 02.2024
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Maintained accurate inventory records through manual and computerized systems.
  • Organized truck space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Labeled containers correctly for product identification purposes.
  • Inspected merchandise for damage prior to loading or unloading.
  • Stacked goods onto shelves according to size, type and quantity specifications.

Delivery Driver

Dominos's Pizza
Thornton, CO
05.2021 - 04.2023
  • Inspected vehicle to ensure optimal safety and performance prior to each trip.
  • Checked tires for good inflation before leaving on each delivery.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Managed customer service complaints with professionalism.

Aircraft Deicer

Integrated Deicing Services
Aurora, CO
08.2019 - 04.2021
  • Ensured aircraft and surrounding areas were free of ice and snow prior to take-off.
  • Maintained deicing equipment in proper working condition.
  • Performed pre-operational inspections on deicing truck, fluid supply system, and other related equipment.
  • Operated mobile deicing systems to spray heated glycol solution onto aircraft surfaces.
  • Monitored aircraft wings for any signs of icing or freezing rain accumulation prior to take-off or landing.
  • Conducted daily safety meetings with crew members to review operational procedures and safety protocols.
  • Inspected equipment and materials for defects prior to operating cranes to prevent malfunction or damage.
  • Applied fluid to aircraft surfaces to remove ice.
  • Sprayed 2000 planes from 2019-2020 in two states.

Delivery Driver

Jimmy John's
Arvada, CO
02.2016 - 11.2019
  • Delivered items to customer's homes or businesses in a timely manner.
  • Greeted customers and provided product knowledge.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness of work area throughout shift.
  • Stocked shelves with products and supplies.
  • Addressed customer questions promptly while maintaining a professional demeanor.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Addressed emergency incidents on roadways with safety in mind.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.

Education

Certificate - Cybersecurity

University of Colorado At Boulder
Boulder, CO
10-2024

High School Diploma -

Pomona Highschool
Westminster, CO
04-2016

Skills

  • Flexibility
  • Efficient driving
  • Punctuality
  • Passenger and Food Transportation
  • Directional sense
  • Communication
  • Organization
  • Safety Compliance
  • Food Safety Compliance
  • Ensuring Workplace Hygiene
  • Hospitable
  • Professional Appearance
  • GPS and route planning
  • Multitasking
  • Cybersecurity Incident Management and Response
  • Cybersecurity Infrastructure Design

Accomplishments

  • First of the deicing season to be single-operator certified for inland fleet operations
  • Sprayed 2000 planes during the 2019-2020 season

Timeline

Uber Partner

Uber
03.2024 - Current

Warehouse Associate

FedEx
05.2023 - 02.2024

Delivery Driver

Dominos's Pizza
05.2021 - 04.2023

Aircraft Deicer

Integrated Deicing Services
08.2019 - 04.2021

Delivery Driver

Jimmy John's
02.2016 - 11.2019

Certificate - Cybersecurity

University of Colorado At Boulder

High School Diploma -

Pomona Highschool

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