Jacob Gray
Oakland,CA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Studio Manager
SoulCycle
01.2024 - Current
- Recruited, trained, and developed a high-performing and customer-focused twenty person team from scratch.
- Created policies and procedures for company and delivered company-wide training to employees.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Successfully managed all studio budgets and allocated resources to maximize productivity and profitability.
General Manager
CycleBar
04.2022 - 12.2023
- Implemented operational strategies and effectively built customer and employee loyalty, which produced a 40% increase in customer retention over a 6 month period.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Spearheaded the execution of competitive market analysis to identify new product opportunities and corporate partnerships, resulting in a 140% increase in sales of new product lines.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Resort Manager
Pet Paradise Resorts
08.2019 - 04.2022
- Supervised 38 resort associates/leaders and guided staff members as per company standards, earning our location Resort of the Year in 2021.
- Assured resort focusing and surpassing all KPIs for each benchmark set by executive board members, resulting in over $250K resort revenue increase in the 2021 fiscal year.
- Completed financial documents and generated reports on monthly, quarterly, and annually basis to manage budgets/costs and predict future revenue as well as profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
General Manager
Decadent Dessert Bar
11.2018 - 08.2019
- Assisted owner in driving profit of newly established business by increasing reach to customers, executing executive marketing campaigns to acquire new customers, and projecting costs, ending the fiscal year with 120% sales goal.
- Reduced expenses tied to supply-chain management by 10%, while simultaneously increasing customer satisfaction and revenue by 13%.
- Carefully interviewed, selected, trained, and supervised staff and delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
B.A. - Economics
University of Florida
Gainesville, FL06-2021
Certification
- Google's Project Management: Professional Certification - Oct 2024
Timeline
Studio Manager
SoulCycle
01.2024 - Current
General Manager
CycleBar
04.2022 - 12.2023
Assistant Resort Manager
Pet Paradise Resorts
08.2019 - 04.2022
General Manager
Decadent Dessert Bar
11.2018 - 08.2019
B.A. - Economics
University of Florida
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