Jacob Greunke
Hudson,WI
Summary
Hardworking and dedicated Customer Service Representative with over 8 years of experience working with retail meat and grocery products. Extensive knowledge of food production and sales and the commercial equipment used. Proven multitasking abilities. Committed to maintaining professional relationships with clients and customers to increase profitability and drive business results. References available upon request.
Overview
9
9
years of professional experience
Work History
Guest Service Representative
Phipps Center For The Arts
06.2022 - Current
- Welcomed guests to theater with friendly demeanor and smile.
- Provided information about current and future events at facility.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Assisted patrons with seating by giving directions and lighting paths.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Sold admission, processed payments, and issued tickets.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Handled emergency situations to maintain safety of staff and customers.
- Secured theater at end of each shift to prevent theft of theater items.
Journeyman Meat Cutter
Jerry's Enterprises
10.2019 - 12.2020
- Educated staff members and customers on specialty meat cuts, food handling methods and sanitation guidelines.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Used boning knife, skewers and twine to shape, lace and tie roasts.
- Prepared and placed meat cuts and products in display counter to ease shopping experience of customers.
- Assisted customers daily by taking and filling special orders and making product suggestions.
- Received and inspected 3-4 pallets of incoming shipments of meat products daily.
- Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.
- Passed daily inspections by closely adhering to safety and cleanliness standards and company processes.
- Adhere to safety and cleanliness standards and maintained equipment.
- Prepared customized meat orders, cut requests and wholesale services daily.
- Increased efficiency and decreased waste by 28% by updating and streamlining processing procedures for daily orders.
- Labeled meat items clearly and accurately with allergen information and expiration dates.
Meat Counter Clerk
Jerry's Enterprises - County Market
09.2017 - 10.2019
- Demonstrated knowledge and applied proper food handling standards.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Processed customer orders and accurately entered into order system.
- Completed sales transactions, including all accepted forms of payment.
- Maintained clean and organized appearance for all meat counter areas to attract and retain customers.
- Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
- Managed multiple tasks in high-volume environment.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
Sanitation Supervisor/Customer Service Associate
RJ's Meats
07.2015 - 09.2017
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Set, enforced and optimized internal sanitation policies to maintain efficiency and responsiveness to demands.
- Built relationships with customers and managed accounts with vendors as well as commercial customers.
- Managed customer relations and customer service through daily communication and interaction.
- Provided basic technical support for clients on wide range of meat and grocery products.
Cleaner
RJs Meats
02.2014 - 07.2015
- Operated and maintained large cleaning equipment including meat cutting and processing machines.
- Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Used time management and efficient cleaning methods to meet deadlines.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Emptied trashcans and transported waste to collection areas.
Education
High School Diploma -
Hudson High School
Hudson, WIAssociate of Science - Transfer Degree
Northwood Tech
New Richmond, WI05.2024
Timeline
Guest Service Representative
Phipps Center For The Arts
06.2022 - Current
Journeyman Meat Cutter
Jerry's Enterprises
10.2019 - 12.2020
Meat Counter Clerk
Jerry's Enterprises - County Market
09.2017 - 10.2019
Sanitation Supervisor/Customer Service Associate
RJ's Meats
07.2015 - 09.2017
Cleaner
RJs Meats
02.2014 - 07.2015
High School Diploma -
Hudson High School
Associate of Science - Transfer Degree
Northwood Tech
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