Avery Lawler
Scarborough, ME,ME
Summary
Results-driven Guest Service Representative with expertise in customer service and complaint resolution at Nothing Bundt Cakes. Proven ability to enhance guest relations and train staff effectively while managing order fulfillment and operational excellence. Strong communication and conflict resolution skills developed in fast-paced, customer-focused environments. Committed to leveraging transferable skills to foster positive relationships and drive success in new roles.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Nothing Bundt Cakes
06.2024 - 09.2025
- Assisted in maintaining a clean and organized workspace for optimal guest experience.
- Delivered exceptional customer service, addressing inquiries and resolving concerns efficiently.
- Managed order processing and ensured accurate fulfillment of cake orders.
- Trained new staff on operational procedures and customer service best practices.
Camp Counselor Volunteer
Summer Recreation Camp
06.2023 - 08.2023
- Supervised daily activities and ensured safety of campers during various recreational programs.
- Facilitated engaging group games, promoting teamwork and social skills among participants.
- Assisted in planning and organizing camp events, enhancing overall camper experience.
- Monitored camper behavior and resolved conflicts, fostering a positive camp environment.
Education
Scarborough High School
Scarborough, ME06-2028
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Flexible schedule
- Complaint handling
- Basic accounting
Extracurricular activities
Scarborough soccer club
Scarborough high school soccer
Seacoast united soccer club
Lightning soccer club
Scarborough community services
Timeline
Guest Service Representative
Nothing Bundt Cakes
06.2024 - 09.2025
Camp Counselor Volunteer
Summer Recreation Camp
06.2023 - 08.2023
Scarborough High School