Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Jacob Griffin

Argyle

Summary

Dynamic Operations & Administrative Coordinator at TLC Electrical, excelling in payroll administration and compliance management. Proven track record in conflict resolution and effective communication, ensuring timely payroll processing and meticulous reporting. Recognized for enhancing customer satisfaction and streamlining operational efficiency, contributing to a high-performing team environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations & Administrative Coordinator

TLC Electrical
Southlake
09.2018 - Current
  • Accounting: Reconciled revenue weekly and monthly between ServiceTitan and QuickBooks; Keep track and submit Sales Tax on a monthly basis. Handled accounts payable through QuickBooks and ServicTitan. Reconciled Bi-weekly and monthly
  • Payroll Processing: Processed weekly payroll using ServiceTitan data, including hours, revenue buckets, commissions, and deductions. ensured timely and accurate payroll processing via ADP, including verifying benefits, deductions, and IRA contributions. Submitted detailed reports to management with strict deadlines.
  • Recruiting & Onboarding: Managed job postings, responded promptly to inquiries, conducted phone interviews using standardized forms, and maintained complete applicant files. Scheduled interviews, documented follow-ups, and submitted weekly recruiting reports.
  • Permitting & Municipality Compliance: Monitored open/closed permits, maintained registration calendars for all municipalities, and submitted detailed weekly reports with issue memos. Delegated daily tasks appropriately and ensured compliance timelines.
  • Reporting & Compliance: Compiled and submitted weekly management reports, including technician scorecards, payroll summaries, and sales tax tracking. Maintained detailed logs of corporate accounts requiring documentation for tax reporting.
  • Intake & Customer Service Support: Provided phone support, answered incoming calls by the third ring, followed scripting to greet customers and manage objections, and promptly processed online submissions. Maintained accuracy in ServiceTitan and internal reporting tools.
  • Customer Complaint Resolution: Acted as primary responder to customer complaints, maintaining a detailed log, coordinating resolutions with supervisors, and documenting outcomes. Prioritized customer satisfaction above all else.
  • Fleet Management: Maintained vehicle inspection, insurance, and maintenance logs. Notified supervisors of service needs, filed all service documentation, and tracked compliance using the corporate calendar.
  • Personnel File Administration: Organized and securely maintained employee records including licenses, applications, disciplinary actions, and performance reviews. Tracked license renewals and compliance deadlines.
  • Payroll Processing: Processed weekly payroll using ServiceTitan data, including hours, revenue buckets, commissions, and deductions. Submitted payroll through ADP on a weekly basis.
  • Calendar & Compliance Management: Developed and managed a comprehensive corporate calendar covering permits, fleet services, employee license renewals, and other compliance deadlines.
  • Technology & Asset Management: Managed company devices and software; assigned equipment to technicians, handled troubleshooting, and supported software usage and updates.
  • Leadership Support & Field Assistance: Assisted the Vice President and other executives with administrative needs and provided operational support in the field as needed.
  • Meeting Coordination: Held weekly supervisor meetings to deliver reports, review issues, and align on operational tasks and goals.

Skills

  • Payroll administration
  • Accounts payable
  • Conflict resolution
  • Effective communication
  • Meeting planning
  • Compliance management
  • Customer service
  • Data reporting

Certification

  • Google Data Analysis Certification

Timeline

Operations & Administrative Coordinator

TLC Electrical
09.2018 - Current

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Jacob Griffin