Jacob Guzman
Leander,TX
Summary
Dedicated and detail-oriented management professional with over three years of experience in customer service and restaurant operations at Domino’s Pizza, including one year in an assistant management role. Expertise in supervising daily operations, maintaining accurate inventory and financial records, and resolving customer concerns while leading team members in a fast-paced environment. Strong organizational, communication, and multitasking skills complement a proven ability to manage operational reporting, inventory tracking, scheduling, cash management, and compliance with company procedures. Eager to leverage leadership and operational experience in a Contract Specialist position with the Texas Health and Human Services Commission.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Domino’s Pizza
Leander/Austin, TX
01.2025 - Current
- Supervise daily store operations while ensuring efficient workflow and customer satisfaction in a fast-paced environment
- Manage inventory counts, dough tracking, food usage, and supply levels using spreadsheets and store reporting systems to maintain operational accuracy
- Perform data entry and maintain detailed records related to inventory, cash handling, labor, and daily business operations
- Assist with employee scheduling, onboarding, training, and shift supervision to support team productivity and performance
- Handle customer complaints and service issues professionally while maintaining a positive customer experience
- Monitor compliance with company procedures, food safety standards, and operational policies
- Support order management, supply organization, and operational planning to ensure smooth day-to-day business functions
- Balance cash drawers, assist with deposits, and verify transaction accuracy during shifts
- Communicate effectively with team members and upper management regarding operational needs and store performance
Customer Service Representative
Domino’s Pizza
Leander/Austin, TX
01.2023 - 01.2025
- Delivered high-quality customer service in person and over the phone while managing high order volume during busy shifts
- Processed customer orders accurately and efficiently using company point-of-sale systems
- Assisted customers with payments, questions, product information, and issue resolution while maintaining professionalism
- Worked collaboratively with team members to maintain operational efficiency and meet performance expectations
- Supported inventory organization, food preparation, and store cleanliness to maintain company standards
- Demonstrated strong communication, multitasking, and problem-solving abilities in a fast-paced work environment
Education
High School Diploma -
Leander High School
Leander, TX05-2024
Skills
- Customer Service
- Team Leadership
- Communication
- Time Management
- Conflict Resolution
- Data Entry
- Inventory Tracking
- Spreadsheet Management
- Record Keeping
- Operational Reporting
- Cash Handling
- Microsoft Office & Basic Excel
- Organization & Multitasking
- Problem Solving
- Fast-Paced Operations
- Customer service
- Task delegation
- Goal setting
- Operations management
Additional Information
- Available for full-time employment
- Quick learner with strong adaptability
- Interested in administrative, operations, and contract support roles
Timeline
Assistant Manager
Domino’s Pizza
01.2025 - Current
Customer Service Representative
Domino’s Pizza
01.2023 - 01.2025
High School Diploma -
Leander High School