Jacob Hamrick
Scottsdale,AZ
Summary
Hardworking, reliable, and optimistic employee who focuses on the task at hand and will optimize their time to get it done. Will go above and beyond to satisfy the employer and customer need that are presented at any time. Relatable and responsible human being who will always do things the right way and is someone you want representing your company.
Overview
7
7
years of professional experience
Work History
Customer Account Specialist
Vanguard
Scottsdale, AZ
03.2024 - 10.2024
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Created training materials for new hires on the company's procedures and policies.
- Assisted in developing strategies to increase customer satisfaction levels.
Valet Driver
Epic Valet
Phoenix, AZ
06.2021 - 06.2023
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Maintained cleanliness of work sites, parking spaces and guest services stations.
- Answered guest's questions about property amenities and services.
- Monitored and documented guest traffic flow in valet lot improving service of our company.
- Arranged special transportation for guests and booked taxis and business-class vehicles.
- Assisted hotel guests with valet retrieval process.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Moved cars around lot to increase space efficiency.
Title Document Processing
State Farm Insurance Inc
Tempe, AZ
09.2022 - 03.2023
- Reviewed and processed incoming documents to ensure accuracy, completeness, and compliance with regulations.
- Scanned and uploaded documents into the system for archival purposes.
- Resolved discrepancies in documentation by obtaining missing information from sources such as clients or other departments.
- Created new accounts based on customer requests and verified all data entered into the system.
- Maintained accurate records of document processing activities including daily transaction logs.
- Verified that documents were properly authorized before entering them into the system.
Community Education Coordinator
Deer Valley Unified School District
06.2020 - 07.2021
- Conducted assessments of referrals for appropriate admission criteria and followed up with each.
- Worked with other departments to coordinate education across variety of teams and personalities.
- Increased patient census consistently through proactive strategies.
- Liaised between referral providers and behavioral health unit to develop referral relationships.
- Developed curriculum and lesson plans to achieve objectives of each course.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Analyzed instructor, student and class trends to make proactive decisions about program operations.
- Advised students on course selection, credits toward graduation and career decisions.
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
- Supervised after school kids and helped with homework, health needs, and extra circular activities
Cashier
Dicks Sporting Goods
Peoria, AZ
11.2018 - 02.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
Service Agent
Enterprise Rent-A-Car
07.2017 - 08.2018
- Performed routine maintenance on vehicles.
- Removed stains on carpeting and sprayed interior with air freshener.
- Maintained well-developed relationships with customers and fellow employees
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Arts - Liberal Studies With Business Communications
Arizona State University
Tempe, AZ08.2021
Associates of Business Communications - Business Communications
Maricopa Community Colleges - Glendale Community College
Glendale, AZ05.2019
Skills
- POS system operations
- Transportation accomodations
- Guest flow management
- Excellent customer service
- Time management skills
- Trainable and reliable employee
- Gifted in technology
- Musically Inclined
- Multitasking and Prioritization
- Works well with other employees
- Due diligence
Accomplishments
- Issued an athletic scholarship for baseball to attend Glendale Community College.
- Featured in articles about original music produced for pop artists.
- Issued the Sidewinder Little League Hall of Fame Alumni Scholarship.
Timeline
Customer Account Specialist
Vanguard
03.2024 - 10.2024
Title Document Processing
State Farm Insurance Inc
09.2022 - 03.2023
Valet Driver
Epic Valet
06.2021 - 06.2023
Community Education Coordinator
Deer Valley Unified School District
06.2020 - 07.2021
Cashier
Dicks Sporting Goods
11.2018 - 02.2019
Service Agent
Enterprise Rent-A-Car
07.2017 - 08.2018
Bachelor of Arts - Liberal Studies With Business Communications
Arizona State University
Associates of Business Communications - Business Communications
Maricopa Community Colleges - Glendale Community College