KAREN VALLES
El Paso
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Milan Institute
El Paso, TX
07.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Cultivated positive relationships with clients to enhance satisfaction and loyalty.
- Implemented feedback mechanisms to improve service quality and operational efficiency.
- Trained new team members on customer service protocols and best practices.
- Analyzed customer feedback data to identify trends and propose actionable improvements.
- Collaborated with cross-functional teams to ensure comprehensive support for client needs.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Front Desk Receptionist
Touch Discount Day Spa
El Paso, TX
06.2024 - 07.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Scheduled appointments using salon management software, optimizing daily service flow.
- Provided exceptional customer service, addressing client inquiries and resolving concerns promptly.
- Coordinated with spa staff to ensure timely service delivery and enhance client satisfaction.
- Maintained accurate records of appointments, transactions, and customer preferences for personalized service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strategies to streamline front desk processes, reducing wait times for clients.
Guest Advocate
Target
El Paso, TX
06.2021 - 10.2022
- Organized the store merchandise according to company standards while adhering to established policies and procedures.
- Processed returns and exchanges efficiently while ensuring accuracy of paperwork related to transactions.
- Maintained up-to-date records of guest interactions using computer systems.
- Utilized problem-solving skills to resolve conflicts between customers or staff members in a diplomatic way.
- Demonstrated excellent communication skills to effectively respond to customer inquiries, complaints, and requests for service.
- Initiated cross-selling techniques to increase sales opportunities for both customers and the store.
- Performed cashier duties accurately, including processing payments and issuing receipts.
- Greeted customers in a friendly and professional manner, providing them with product information and assistance.
- Managed escalated customer issues with professionalism, fostering positive resolution outcomes.
Beauty Advisor
Ulta Beauty Inc.
El Paso, TX
09.2018 - 05.2021
- Capitalized upselling opportunities for additional products and services to increase sales numbers.
- Answered average of calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing new product information.
- Protected customers from infection by regularly cleaning and sanitizing tools, equipment, and work surfaces.
- Maintained knowledge of current beauty trends and new product launches to inform customer choices.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Delivered exceptional customer service by providing personalized beauty consultations and product recommendations.
- Assisted in inventory management, ensuring stock levels met demand and minimizing shortages.
- Educated clients on skincare routines and application techniques to enhance product effectiveness.
Education
Bachelor of Arts (B.A) - Fine Arts and Dance Performance
University of Texas at El Paso
01-2020
High school diploma - undefined
Eastlake high school
El Paso, TX01-2016
Skills
- POS System Operations
- Sales Expertise
- Good communication skills
- Customer relations
- Call center experience
- Retail Management
- Product Display
- Exceptional Customer Service
- Leading Employees
- Telephone etiquette
- Customer relationship management
- Data entry
- Computer proficiency
- Account management
- Opening and Closing Coordination
- Counter Restocking
- Performance Improvement
- Team Player
- Safety and sanitation training
- Subtle and effective sales skills
Accomplishments
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
Fluent Spanish
Fluent English
Timeline
Customer Service Specialist
Milan Institute
07.2025 - Current
Front Desk Receptionist
Touch Discount Day Spa
06.2024 - 07.2025
Guest Advocate
Target
06.2021 - 10.2022
Beauty Advisor
Ulta Beauty Inc.
09.2018 - 05.2021
High school diploma - undefined
Eastlake high school
Bachelor of Arts (B.A) - Fine Arts and Dance Performance
University of Texas at El Paso