Jacob Hedden
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
General Manager
Buckle
10.2022 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness. Tracking employee attendance and punctuality to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Retail Store Manager
T-Mobile
10.2019 - 09.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed store organization, maintenance, and purchasing functions.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed routine store inventories.
Loss Prevention Training Specialist
Ross Dress for Less
10.2018 - 08.2019
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Educated store personnel to apply best practices and comply with loss prevention policies and procedures.
- Developed strong communication and organizational skills through working on group projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Associate
Goodwill
06.2018 - 09.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Kalaheo High School
Kailua, HI05.2017
Skills
- Loss Prevention
- Schedule Management
- Staff Supervision
- Business Development
- Expense Control
- Operations Oversight
- Project Management
- Workflow Planning
- Strategic Planning
- Sales Analysis
- Employee Development
- Time Management
Timeline
General Manager
Buckle
10.2022 - Current
Retail Store Manager
T-Mobile
10.2019 - 09.2022
Loss Prevention Training Specialist
Ross Dress for Less
10.2018 - 08.2019
Sales Associate
Goodwill
06.2018 - 09.2018
High School Diploma -
Kalaheo High School