Jacob Henry
Croghan,NY
Summary
Skilled Member Relations Specialist with experience in fostering strong relationships between company and members. Strengths include problem-solving abilities, excellent communication skills, and thorough knowledge of member services best practices. Previous roles involved successfully addressing member concerns, promoting services, and improving overall member satisfaction levels.
Overview
23
23
years of professional experience
Work History
Member Relations Specialist
Northern Credit Union
Watertown, NY
01.2023 - Current
- Confidently build relationships with members by understanding their financial life priorities and connecting them to our solutions that meet their financial goals.
- Demonstrates a positive attitude and behavior in support of organizational goals and management.
- Demonstrates professionalism, an optimistic and team-oriented approach to work, and the highest integrity.
- Complies with Credit Union policies and procedures (including BSA/US Patriot Act, OFAC, security policy, and confidentiality policy), government regulations, and other policies and procedures related to the position.
- Processing member transactions efficiently, accurately, and in a timely manner.
Asset Protection Team Member
Wal-Mart
Evans Mills, NY
01.2020 - 01.2023
- Help prevent and combat instances of theft, fraud, and vandalism to protect the company's bottom line.
- Help ensure a safe and positive shopping experience for customers at all points.
- Closely monitor CCTV transmission to spot and quickly respond to any signs of criminal activity.
- Maintain confidentiality of sensitive or proprietary business data.
- Investigate possible product theft by both customers and personnel.
Sales Team Leader
Nationwide Trailers, Trailer Country
Cabot, AR
01.2018 - 01.2020
- Recruiting and training new sales staff.
- Assigning specific tasks to other sales staff.
- Monitoring the team's sales performance.
- Solving customer complaints and answering customers' questions.
Site Supervisor, Project Manager
V.E. Construction
Jacksonville, FL
01.2016 - 01.2018
- Responsible for planning and overseeing a specific project or a wide range of different construction projects from beginning to end.
- Balance the budget, keep track of supplies, collaborate with subcontractors, and ensure all regulations are met and permits acquired.
Kraft Foods
Lowville, NY
01.2014 - 01.2016
- Understand and identify defects in accordance with applicable workmanship standard and class.
- Rework and/or repair assemblies as required.
- Perform work with minimal supervision and instruction.
- Assigned to more complex and diverse assemblies and tasks.
1st Line Supervisor
Climax Mfg. Company
Lowville, NY
01.2012 - 01.2014
- Directly supervise and coordinate the activities of production and operating workers, such as inspectors, precision workers, machine setters and operators, assemblers, fabricators, and plant and system operators.
- Assign work schedules.
- Approve or decline projects and products.
Endoscopy Technician
United States Army
Fort Stewart, GA
01.2006 - 01.2012
- Selected Accomplishments: Served as a line medic to 30+ soldiers during deployment to Iraq.
- Awarded Army Good Conduct Medal twice, the Army Achievement Medal twice, and a Combat Medical Badge.
Correctional Officer
Union Correctional Institute
Starke, FL
01.2002 - 01.2005
- Served at a maximum-security facility of 6,000+ inmates.
- Conducted count search of inmates.
- Supervised work details, visits, meals, medical visits, and recreation.
Education
Graduate -
Keystone Heights High School
Keystone Heights, FL01.2002
Criminal Justice, Corrections Officer Academy
Lake City Comm. College
Allied Health, Math and Science
Jefferson Comm. College
Skills
- Banking operations
- Financial product knowledge
- Member Education
- Branch operations
- Account Retention
- Customer Service
- Active Listening
- Pleasant and Personable
- Business Development
Timeline
Member Relations Specialist
Northern Credit Union
01.2023 - Current
Asset Protection Team Member
Wal-Mart
01.2020 - 01.2023
Sales Team Leader
Nationwide Trailers, Trailer Country
01.2018 - 01.2020
Site Supervisor, Project Manager
V.E. Construction
01.2016 - 01.2018
Kraft Foods
01.2014 - 01.2016
1st Line Supervisor
Climax Mfg. Company
01.2012 - 01.2014
Endoscopy Technician
United States Army
01.2006 - 01.2012
Correctional Officer
Union Correctional Institute
01.2002 - 01.2005
Graduate -
Keystone Heights High School
Criminal Justice, Corrections Officer Academy
Lake City Comm. College
Allied Health, Math and Science
Jefferson Comm. College
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