Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Hernandez

Phoenix,AZ

Summary

Hardworking individual with passion for helping people of all backgrounds and ages. Quick to learn and adapt to any and all situations out in front of me. Strong background in customer and guest services with a history of working with kids of all ages, providing guidance and development skills. Also a passion to advance and develop my skills to continue to grow.

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

Michael Kors
01.2024 - 09.2025
  • Training and development of associates.
  • Overseeing sales KPI and goal trackers.
  • Managing inventory and supplies
  • Managing timesheets and attendance.
  • Completing daily tasks to ensure store success.

Club Manager

Planet Fitness
03.2019 - 01.2024
  • Recruited, hired, and trained to develop high-performing staff.
  • Implemented policies and procedures to improve club operations and standards.
  • Scheduled staff shifts to meet business demands and coordinate adequate coverage.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.

Front Desk Operations

Peoria Sportsplex
12.2013 - 03.2020
  • Ran and promoted youth hockey in Arizona while growing the Learn 2 Love Hockey Program
  • Collecting league fees for all customers
  • Scheduling games for multiple leagues, including on and off rink officials
  • Development of hockey officials.
  • Maintaining the cleanliness of the rink and facility

Education

High School Diploma -

Thunderbird High School
Phoenix, AZ
05.2013

Skills

  • Guest Services
  • Critical Thinking
  • Billing and Payment Processing
  • Staff Training
  • Motivational Leadership
  • Patient and Understanding

Timeline

Assistant Store Manager

Michael Kors
01.2024 - 09.2025

Club Manager

Planet Fitness
03.2019 - 01.2024

Front Desk Operations

Peoria Sportsplex
12.2013 - 03.2020

High School Diploma -

Thunderbird High School

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