Darlene Soropia
NTB-National Tire & Battery (MAVIS)
Carrollton,TX
16
years of professional experience
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Assistant Store Manager
3 Years 5 Months- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Suggested additional services to customers in order to meet upsell goals.
Front Desk Associate
2 Years 3 Months- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Automotive Service Advisor
2 Years 10 Months- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed estimates by costing materials, supplies, and labor.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Explained estimates and determined repair timelines to manage customer expectations.
SALES
6 Months- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Automotive Service Advisor
1 Year 1 Month- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested additional services to customers in order to meet upsell goals.
- Developed estimates by costing materials, supplies, and labor.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Automotive Service Advisor
2 Years 5 Months- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
CASHER
3 Years 11 Months- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma
Skills
Sales and Upselling
Guest Services
Closing Sales
Problem Resolution
Quality Assurance
Inbound and Outbound Calling
Policy and Procedure Adherence
Selling Skills
Customer Service and Assistance
Guest Satisfaction
Timeline
Assistant Store Manager
NTB-National Tire & Battery (MAVIS)
06.2023 - CurrentRead More
Front Desk Associate
Holiday Inn Express Hotel Suites
03.2021 - 06.2023Read More
Automotive Service Advisor
JD BYRIDER
04.2018 - 02.2021Read More
SALES
Comcast, Xfinity
10.2017 - 04.2018Read More
Automotive Service Advisor
Star Nissan
09.2016 - 10.2017Read More
Automotive Service Advisor
Pepboys Parts And Auto
04.2014 - 09.2016Read More
CASHER
SAMS CLUB
05.2010 - 04.2014Read More
JOHN BURROUGHS
High School Diploma
Read More