Jacob Hicks
Oakland,KY
Summary
Proven leader with extensive experience in managing teams at IGA Crossroads, adept in people management and security awareness. Demonstrated excellence in complaint handling and customer service, enhancing operational efficiency and guest satisfaction. Skilled in fostering teamwork and collaboration, with a knack for decisive problem resolution and maintaining high safety standards.
Overview
3
3
years of professional experience
Work History
Night Manager
IGA Crossroads
06.2023 - Current
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing money in vault
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Implemented new policies and procedures in response to changing industry trends, resulting in improved operational efficiency.
Crew Member
McDonald's
12.2021 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Warren East High School
Bowling Green, KY12.2023
Skills
- Security awareness
- People Management
- Reservations Management
- Complaint Handling
- Customer service focus
- Teamwork and Collaboration
- Work Planning and Prioritization
- Professional and Courteous
- Team Leadership
- Decision-Making
- Problem Resolution
- Good Judgment
Timeline
Night Manager
IGA Crossroads
06.2023 - Current
Crew Member
McDonald's
12.2021 - 06.2023
High School Diploma -
Warren East High School