Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Higdon

Clayton

Summary

Diligent Server with solid background in providing exceptional customer service, hospitality, and guiding in high-paced environments. Upbeat and strong work ethic in order to provide the best experience to customers. Amazing team work in order to allow a smooth operation between back of house and front of house staff.

Overview

7
7
years of professional experience

Work History

Server

Waltonwood Senior Living
06.2023 - Current
  • Delivered exceptional customer service and fostered positive relationships to enhance resident dining and community experiences.
  • Collaborated with kitchen staff and other servers to ensure timely meal preparation and service.
  • Maintained cleanliness and organization of dining areas for optimal guest satisfaction and health safety.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Helped residents look through the food and beverage menu to carefully help them order while maintaining food allergies and intolerances in mind.

Floor Staff Member

Regal Cinemas
06.2021 - 03.2022
  • Assisted customers with product inquiries and service requests, enhancing customer satisfaction.
  • Maintained cleanliness and organization of sales floor, ensuring a welcoming experience.
  • Operated POS systems efficiently, processing transactions accurately and swiftly.
  • Collaborated with team members to restock merchandise, optimizing inventory presentation.

Ambassador Volunteer

Bull City Little League
02.2018 - 10.2020
  • Maintained friendly relationships with the community and overall made a positive difference.
  • Provide support to non-profit, all volunteer league by providing assistance with parking, coaching at training clinics,
    running the concession stand, and opening/closing
    events. Ensuring patience, coordination, and other needs were met in the community.

Education

Associate of Science - Biology

Wake Technical Community College
Raleigh, NC
05-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Point of sale operation
  • Task prioritization

Timeline

Server

Waltonwood Senior Living
06.2023 - Current

Floor Staff Member

Regal Cinemas
06.2021 - 03.2022

Ambassador Volunteer

Bull City Little League
02.2018 - 10.2020

Associate of Science - Biology

Wake Technical Community College

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