JACOB HIGGINS
Holualoa
Summary
Dedicated hospitality professional with over a decade of experience in guest service and relationship building. Skilled in creating personalized experiences that exceed expectations, leveraging leadership roles in team management and customer engagement. Passionate about delivering exceptional service and contributing to a welcoming environment.
Overview
2027
2027
years of professional experience
Work History
Apprentice Roaster and Sales Associate
Hawaiian Goat
Kailua-Kona
01.2026 - Current
- As Apprentice Roaster and Sales Associate at Hawaiian Goat Coffee, I assisted in coffee roasting operations, maintained quality standards, and educated customers on coffee origins and flavor profiles. Supported retail sales, fostered customer relationships, and contributed to a welcoming environment while developing expertise in specialty coffee production and service.
Tour Guide and Shift Lead Manager
Heavenly Hawaiian Coffee Farms
Holualoa
06.2025 - Current
- As Tour Guide and Shift Lead Manager, I delivered engaging coffee farm tours for guests from around the world; educated visitors on coffee cultivation, processing, and Hawaiian agriculture while creating memorable guest experiences. Led and coordinated daily operations, trained team members, and maintained high standards of hospitality and professionalism. Designed and taught Paint & Sip classes that combined coffee appreciation with creative expression, providing unique and immersive experiences for guests.
Crew Member and Mate
Trader Joe's
Phoenix
01.2015 - 01.2025
- As Crew Member and Mate, I delivered exceptional guest service in a fast-paced, customer-focused environment; supervised daily operations, trained, supported, and interviewed team members, resolved customer concerns, and maintained high standards of presentation and efficiency.
Artist Collective - 88Westernwinds.com
- Creative and community-focused artist with over a decade of experience in live painting, public art engagement, and cultural collaboration. Experienced in artist residencies, festival partnerships, and creating immersive artistic experiences that connect people through storytelling and visual expression. Skilled in adapting to diverse environments, fostering meaningful relationships, and translating cultural inspiration into impactful creative work. Passionate about using art to build community, inspire dialogue, and create memorable experiences.
Education
High School Diploma - Berea, OH
Midpark Highschool
Berea, OHSkills
- Customer service excellence
- Sales Techniques
- Training
- Coffee roasting
- Customer education
- Retail sales
- Public speaking
- Product Knowledge
- Hospitality standards
ACCOLADES
ARTIST IN RESIDENCE, BRAZIL, 2021, ARTIST IN RESIDENCE, SPAIN, 2022, JOSHUA TREE MUSIC FESTIVAL COLLABORATOR, CALIFORNIA, 2023-PRESENT, FEATURED ARTIST, GREATER PHOENIX ECONOMIC COUNCIL, 2024
Timeline
Apprentice Roaster and Sales Associate
Hawaiian Goat
01.2026 - Current
Tour Guide and Shift Lead Manager
Heavenly Hawaiian Coffee Farms
06.2025 - Current
Crew Member and Mate
Trader Joe's
01.2015 - 01.2025
Artist Collective - 88Westernwinds.com
High School Diploma - Berea, OH
Midpark Highschool