Jacob Hill
Leander
Summary
Results-driven manager with experience in overseeing daily operations and instilling a strong culture. Using strong critical thinking and conflict resolution abilities, contributing to a positive work environment and enhanced customer experiences.
Overview
4
4
years of professional experience
Work History
Shift Leader
Go Carwash
Leander
2024.04 - Current
- Oversaw daily operations, ensuring team adherence to safety protocols for a secure work environment.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory and ensured adequate stock levels throughout shifts to support operations.
- Handled customer inquiries and resolved issues promptly during shifts.
- Supervised and led employees, fostering a productive atmosphere and enhancing customer service quality.
Customer Service Team Member
Go carwash
Leander
2023.08 - 2024.04
- Collaborated with team members to streamline service operations, enhancing overall customer satisfaction.
- Applied in-depth knowledge of store services, products and policies to assist customers effectively.
- Provided personalized attention to customers, creating memorable shopping experiences.
- Greeted customers and provided prompt, courteous service.
Merchandiser
Home Depot
Cedar Park
2022.05 - 2023.08
- Implemented visual merchandising strategies, enhancing store layout and improving overall aesthetics.
- Organized product displays to increase customer engagement and drive sales growth.
- Conducted regular stock checks, ensuring accurate inventory records and optimal product availability.
Education
BBA - Business Management
Texas State University
San Marcos, Texas, TXSkills
- Team leadership
- Conflict resolution
- Staff development
- Customer service
- Workplace morale enhancement
- Critical thinking
- Motivation
Timeline
Shift Leader
Go Carwash
2024.04 - Current
Customer Service Team Member
Go carwash
2023.08 - 2024.04
Merchandiser
Home Depot
2022.05 - 2023.08
BBA - Business Management
Texas State University