Jacob Hoffman
Tacoma
Summary
Dynamic Administrative Coordinator with a proven track record at Consumer Direct Care Network Washington, excelling in data management and customer relations. Skilled in advanced MS Office Suite and mentoring, along with ethnographic research skills. I foster team collaboration and enhance operational efficiency, ensuring exceptional service and support in high-pressure environments. I have an educational background in Anthropology and Native American Studies. I also studied international diplomacy with the Chinese Government in the International Scholar Laureate program.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Coordinator II
Consumer Direct Care Network Washington
06.2022 - Current
- Developed strong relationships with customers by providing
personalized assistance and support. - Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled confidential documents in an organized fashion according to established protocol.
- Mentored junior team members and trained employees in admin duties.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Composed emails and presentations as required by management staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Tahoma Express
04.2022 - 05.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer throughout shifts, ensuring accountability.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to streamline checkout procedures for quicker service.
- Attended to gas spills and accidents promptly and according to
established guidelines.
Delivery Driver
DoorDash
07.2020 - 04.2022
- Answered customer questions regarding shipments.
- Maintained safe driving habits to protect property and general
public on roadways. - Maintained telephone and radio contact with supervisor to receive
delivery instructions. - Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
Employee
Burton Market
06.2013 - 06.2020
- Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
- Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
- Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
- Built and maintained productive relationships with employees.
Food Champion
Taco Bell
08.2017 - 12.2017
- Memorized food combo numbers and current specials, staying
up-to-date on promotions and prices. - Worked efficiently to handle high order volumes during rush periods, both at front counter and from drive-thru customers.
- Completed side tasks by restocking condiments and cleaning
refrigerators. - Operated large-volume cooking equipment to prepare food to
company standards. - Ensured compliance with health regulations during food preparation and service.
- Maintained clean dining area by clearing tables, emptying trash bins and mopping floors.
Education
Anthropology
Portland State University
Portland, OR12-2021
Associate of Arts - Anthropology
Tacoma Community College
Tacoma, WA06-2019
Skills
- Advanced MS Office Suite knowledge
- Qualitative data Analysis
- Dedicated team player
- Gathering and organizing data
- Data entry
- Conducting field studies
- Recognizing cultural differences and similarities
- Coaching and Mentoring
- Explaining complex ideas
- Spreadsheet Management
- Multi-Line Phone Systems
- Reading critically
Certification
International Scholar Laureate Certification of achievement (China, 2017)
Timeline
Administrative Coordinator II
Consumer Direct Care Network Washington
06.2022 - Current
Cashier
Tahoma Express
04.2022 - 05.2022
Delivery Driver
DoorDash
07.2020 - 04.2022
Food Champion
Taco Bell
08.2017 - 12.2017
Employee
Burton Market
06.2013 - 06.2020
Anthropology
Portland State University
Associate of Arts - Anthropology
Tacoma Community College
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