Jacob Howard
Columbus,OH
Summary
Reliable, adaptable professional with experience in front office operations, hospitality, and hands-on field work. Skilled in customer service, conflict resolution, and team collaboration. Trusted to manage tasks accurately, support coworkers, and keep daily operations running smoothly.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Fairfield Inn by Marriott
Columbus, OH
03.2026 - Current
- Managed check-ins, check-outs, and daily operations to ensure smooth front-desk function.
- Answered incoming calls and directed guest requests to appropriate hotel departments for timely resolution.
- Delivered friendly guest service and resolved concerns to support customer satisfaction.
- Contributed ideas and solutions that enhanced team collaboration and service delivery.
Fence Installer
Fence Tech LLC
Columbus, Ohio
01.2022 - 02.2026
- Installed fence panels of different styles to support durability and visual appeal.
- Utilized tools for precise measurements and cuts, ensuring proper installation.
- Collaborated with team members to develop installation schedules and assign tasks.
- Maintained clear communication to enhance teamwork and project efficiency.
Warehouse Forklift Operator
SRS Distribution Inc.
Beltsville, Maryland
01.2021 - 12.2021
- Moved pallets through warehouse and shipping areas using forklifts.
- Loaded and unloaded trailers with pallet jacks and forklifts.
- Ensured accuracy by matching product labels with shipping paperwork.
- Collaborated with warehouse teams on receiving and outbound freight operations.
- Checked equipment before shifts and reported safety issues promptly.
- Followed safety rules and traffic flow throughout facility.
- Tracked daily activity, documenting items moved or handled each day.
Cashier/Barista Shift Supervisor
Dunkin' Donuts
Crofton, MD
04.2018 - 12.2020
- Resolved customer questions and complaints promptly, enhancing overall service experience.
- Delivered friendly customer support and maintained high satisfaction during every interaction.
- Trained new staff on customer service standards and product knowledge to support success.
- Coordinated daily tasks with team members to ensure efficient shift operations.
- Gave clear directions and feedback to staff, supporting strong teamwork.
- Took drive-thru and front counter orders with accurate, clear communication.
- Prepared coffee, espresso drinks, and seasonal beverages using recipe guides.
- Executed cash payments accurately at point of sale, including card and mobile transactions.
Groundsman Helper
New Creation Tree Service
Crofton, MD
06.2017 - 06.2018
- Operated chainsaws, chippers, and blowers while following safety procedures.
- Cleared debris from job sites to improve safety and support productivity. from work areas to support safety and faster work.
- Ensured cleanliness at job sites to uphold safety and professionalism. to meet professional and safety standards.
- Maintained tools and equipment for safe, reliable operation.
- Checked equipment regularly and completed repairs to reduce downtime.
- Worked with team members to organize tasks and improve workflow.
- Shared site condition and equipment updates with team members.
Education
High School Diploma -
Pheonix Academy
Annapolis06-2017
Skills
- Front office operations
- Customer service excellence
- Guest communications
- Cash handling
- Inventory management
- Detail orientation
- Time management
- Work prioritization
- Team collaboration
- Problem solving
- Conflict resolution
- Communication skills
- Telephone etiquette
Timeline
Front Desk Receptionist
Fairfield Inn by Marriott
03.2026 - Current
Fence Installer
Fence Tech LLC
01.2022 - 02.2026
Warehouse Forklift Operator
SRS Distribution Inc.
01.2021 - 12.2021
Cashier/Barista Shift Supervisor
Dunkin' Donuts
04.2018 - 12.2020
Groundsman Helper
New Creation Tree Service
06.2017 - 06.2018
High School Diploma -
Pheonix Academy