Jacob Hurley
Summary
Result focused and coachable candidate with a conscientious attitude and experience in multiple customer service roles. Looking to fulfill the role of an entry-level recruiter who works closely with hiring managers to recruit talent and provide candidates with a great experience during the interview process.
Overview
5
5
years of professional experience
Work History
Internal Service Advisor
Suburban Cadillac Of Troy, Lithia Motors Inc.
07.2023 - 09.2023
- Serves as the communicator between the used car sales department and technicians, ensuring the used car sales department needs are understood by the technicians as well as the needed and recommended services/ repairs.
- Communicate with technicians to gain clear understanding of services required and/or performed.
- Writing up repair orders which includes but is not limited to used cars and new cars using automotive CRM (customer relationship management) software system.
- Develop estimates by costing materials, supplies, and labor.
- Obtain approval from used car sales department to proceed with additional service requests.
- Finalize (booking) repair orders as they are finished.
Customer Service Representative
Suburban Cadillac Of Troy (Lithia Motors Inc.)
01.2021 - 07.2023
- Greet and assist customers upon arrival and throughout service process until customers leave.
- Utilize computer software system to track customer keys and repair orders on a daily basis.
- Thoroughly clean and maintain all vehicles.
- Delivers vehicles & assists shuttle drivers as required.
- Run miscellaneous errands for service and sales departments.
Parts Clerk
Michigan Valve & Fitting
06.2020 - 12.2020
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and surroundings.
- Pick-up and delivery of merchandise to and from customer business locations.
Restaurant Team Member
Firehouse Subs
02.2019 - 03.2020
- Greeted and assisted customers.
- Responsible for preparing food.
- Used slow periods to clean, restock supplies, ice, trays, and delivery bags.
- Operated register to process payments and collect cash payment for order totals.
Education
High School Diploma -
Lamphere High School
Madison Heights, MI06.2020
Skills
- Personable
- Self-motivated
- Solution-oriented
- Strong customer service skills
- Conscientious and detail-oriented
- Organizational and interpersonal skills
- Able to work in fast-paced environments
- Strong teamwork and multi-tasking skills
Timeline
Internal Service Advisor
Suburban Cadillac Of Troy, Lithia Motors Inc.
07.2023 - 09.2023
Customer Service Representative
Suburban Cadillac Of Troy (Lithia Motors Inc.)
01.2021 - 07.2023
Parts Clerk
Michigan Valve & Fitting
06.2020 - 12.2020
Restaurant Team Member
Firehouse Subs
02.2019 - 03.2020
High School Diploma -
Lamphere High School
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