JACOB JURGENS
Bellevue,NE
Summary
Sales professional with over 6 years of experience in customer service within fast-paced environments. Demonstrated ability to build trust and foster customer loyalty through effective communication and problem-solving. Proven track record of addressing diverse customer needs and enhancing satisfaction. Strong adaptability and strategic planning skills contribute to success in challenging sales scenarios.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Michael Todd & Co
Omaha, NE
07.2024 - Current
- Maintained detailed records of customer interactions, orders, and account status updates.
- Resolved customer complaints promptly to enhance satisfaction.
- Collaborated with departments for successful implementation of sales initiatives.
- Developed and maintained relationships with key customers to strengthen loyalty.
- Monitored competitor activities, recommending strategic adjustments.
- Contributed process improvement ideas for enhanced sales operations efficiency.
- Drafted training program to onboard new team members effectively.
- Followed up on pending orders and inquiries to ensure timely resolution.
Accounts Receivable and Billing Clerk
Michael Todd & Co
Omaha, NE
05.2023 - 07.2024
- Processed customer invoices and statements, ensuring timely distribution to clients.
- Maintained accurate records of accounts receivable transactions to support financial integrity.
- Investigated and resolved discrepancies in customer accounts efficiently.
- Executed collection activities for overdue accounts through calls and emails to customers.
- Handled payment processing via cash, check, or credit card with precision.
- Reviewed invoices for accuracy before entry into accounting system.
- Assisted customers with billing inquiries and account status updates.
- Researched payment history to identify potential issues with delinquent accounts.
- I wrote a training/introduction program for this position.
Coach
Champion Sport Karate
Papillion, NE
09.2019 - 05.2023
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
- Checked equipment and monitored common areas to maintain neatness, organization and proper upkeep while remaining vigilant on safety.
- Readied team to compete in tournaments and other special events using practice and mock competitions.
- Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
- Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Upheld safety of all team members during practice, exercise, game play and down times.
Customer Service Representative
Champion Sport Karate
Papillion, NE
09.2019 - 05.2023
- Assessed customer needs, and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Consulted with customers to determine the best methods to resolve service and billing issues.
- Cultivated impactful relationships with customers, and drove business development by delivering product knowledge.
- Educated customers on special pricing opportunities and company offerings.
Entrepreneur
Jurgens Lawncare
Papillion, NE
04.2016 - 05.2023
- Established mission, vision, and day-to-day expectations for my lawn care business.
- Cultivated positive relationships with homeowners to promote continued business.
- Maintained relationships with key clients to secure repeat business.
- Identified operational weaknesses and developed improvement plans to correct problems.
- Monitored competitors' activities in order to stay ahead of the curve.
- Established pricing structures for products and services.
- Created financial models to assess the feasibility of proposed projects.
Education
Bachelor of Science - General Business Administration
Bellevue University
Bellevue, NE06-2023
High School Diploma -
Papillion La Vista South High School
Papillion, NE05.2019
Skills
- Credit card processing
- Team collaboration
- Leadership skills
- Professional demeanor
- Process improvement
- Problem resolution
- Persistent follow-up
- Analytical skills
- Customer relationship management
Certification
- Certified Instructor/Competition Coach, Champion Sport Karate - 2018
Timeline
Inside Sales Representative
Michael Todd & Co
07.2024 - Current
Accounts Receivable and Billing Clerk
Michael Todd & Co
05.2023 - 07.2024
Coach
Champion Sport Karate
09.2019 - 05.2023
Customer Service Representative
Champion Sport Karate
09.2019 - 05.2023
Entrepreneur
Jurgens Lawncare
04.2016 - 05.2023
Bachelor of Science - General Business Administration
Bellevue University
High School Diploma -
Papillion La Vista South High School