Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jacob Kluttz

Cleveland,NC

Summary

Dynamic Shift Supervisor at Starbucks with a proven track record in task delegation and operational efficiency. Expert in inventory management and performance feedback, driving team productivity and enhancing customer satisfaction. Recognized for implementing effective policies that improved workflow and reduced shrinkage, fostering a collaborative and high-performing environment. Positive and upbeat professional knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.

Overview

13
13
years of professional experience

Work History

Shift Supervisor

Starbucks
Salisbury, NC
02.2023 - Current
  • Assigned tasks to team members based on their strengths and skill sets.
  • Identified areas of improvement within the business, and implemented necessary changes.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Assisted customers with product selection when needed.
  • Served as a role model for other employees by demonstrating professional behavior at all times.

Department Supervisor

Marshalls
Concord, NC
07.2022 - 02.2023
  • Monitored department operations to ensure productivity standards were met.
  • Collaborated with other departments to coordinate activities and resolve issues.
  • Provided coaching and mentoring support to team members.
  • Participated in weekly meetings with senior leadership teams to discuss progress.
  • Developed and implemented departmental policies and procedures.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Supervised departmental employees, delegating with tasks and responsibilities.

Specialty Merchandise Associate

Food Lion
Mocksville, NC
02.2021 - 07.2022
  • Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
  • Assisted customers in locating desired items and provided advice on product features.
  • Conducted weekly cycle counts of merchandise inventories to maintain accurate records of stock levels.
  • Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
  • Implemented loss prevention measures such as restocking high-value items behind counters when necessary.
  • Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.

Department Supervisor

Gabe's Department Store
Concord, NC
01.2020 - 02.2021
  • Collaborated with other departments to coordinate activities and resolve issues.
  • Provided coaching and mentoring support to team members.
  • Analyzed data to identify areas of improvement within the department.
  • Participated in weekly meetings with senior leadership teams to discuss progress.
  • Managed inventory levels of supplies required for daily operations.
  • Implemented strategies to increase efficiency while reducing costs.
  • Resolved customer complaints in a timely manner.
  • Trained employees on new processes or procedures as needed.
  • Established goals for each team member and monitored progress towards those objectives.

Merchandising Team Associate

Lowes Home Improvment
Mocksville, NC
01.2019 - 01.2020
  • Worked closely with vendors and suppliers negotiating terms of contracts related to procurement of goods and services.
  • Provided exceptional customer service by responding to inquiries promptly and courteously.
  • Adhered strictly to safety regulations while handling hazardous materials during shipping and receiving process.
  • Organized product displays to attract customers and increase sales.
  • Assisted in maintaining store shelves and displays, ensuring items were properly stocked and labeled.
  • Developed effective merchandising plans to maximize sales and customer satisfaction.
  • Created innovative visual display solutions for promotional events.
  • Monitored stock levels, reordered items when necessary, and ensured proper storage of products.
  • Operated a variety of tools such as power drills, saws, hand tools, ladders, safely and efficiently.
  • Organized merchandise by following company guidelines for placement and execution.
  • Performed routine maintenance tasks such as cleaning shelves and restocking damaged goods.

Third Key Holder/Sales Associate

Madvapes/Kure
Salisbury, NC
07.2018 - 07.2019
  • Provided feedback to management regarding customer inquiries or complaints.
  • Provided customer service support to resolve issues efficiently.
  • Operated a cash register accurately and efficiently during peak hours.
  • Processed daily sales transactions and tracked inventory levels.
  • Assisted in the development of promotional materials such as flyers and displays.
  • Developed an extensive knowledge of products, services, promotions.

Stocker/Sales Associate

PetSmart
Salisbury, NC
09.2016 - 06.2017
  • Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
  • Assisted customers in locating desired items throughout the store.
  • Utilized hand truck to transport large quantities of merchandise between departments or areas within the store.
  • Completed transactions using point of sale system.
  • Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
  • Received and stocked merchandise in a timely manner.

Merchandise Coordinator

Books-A-Million
Rocky Mount, NC
06.2014 - 09.2016
  • Ordered merchandise from vendors based on customer preferences, market conditions and promotional campaigns.
  • Prepared weekly reports detailing progress made towards achieving set goals related to merchandise planning and procurement.
  • Coordinated with other departments for successful execution of promotional activities related to merchandise launch events.
  • Managed seasonal changes in merchandise assortment by coordinating with vendors regarding new product launches.
  • Organized special promotions such as discounts or buy-one-get-one free offers which helped increase sales volume significantly.

Lead Inspector

Big Sky Resort
Big Sky, MT
06.2012 - 05.2014
  • Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.
  • Stocked room attendant carts with supplies to keep carts organized and clean.

Education

High School Diploma -

Northern Nash Senior High
Rocky Mount, NC
06-2010

Skills

  • Task delegation
  • Inventory management
  • Cash handling
  • Performance feedback
  • Operational efficiency
  • Customer assistance
  • Team supervision
  • Visual merchandising
  • Policy implementation
  • Coaching support
  • Conflict resolution
  • Communication skills
  • Inventory control
  • Conflict resolution techniques
  • Customer-oriented

Accomplishments

  • Won Partner of the Quarter last quarter for my store for Shift Supervisor specifically.

Timeline

Shift Supervisor

Starbucks
02.2023 - Current

Department Supervisor

Marshalls
07.2022 - 02.2023

Specialty Merchandise Associate

Food Lion
02.2021 - 07.2022

Department Supervisor

Gabe's Department Store
01.2020 - 02.2021

Merchandising Team Associate

Lowes Home Improvment
01.2019 - 01.2020

Third Key Holder/Sales Associate

Madvapes/Kure
07.2018 - 07.2019

Stocker/Sales Associate

PetSmart
09.2016 - 06.2017

Merchandise Coordinator

Books-A-Million
06.2014 - 09.2016

Lead Inspector

Big Sky Resort
06.2012 - 05.2014

High School Diploma -

Northern Nash Senior High

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