Jacob Kuhl
Troy,IL
Summary
Dynamic Account Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
9
9
years of professional experience
Work History
Account Manager
Swank Motion Pictures
01.2023 - Current
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in my self-created customer database.
- Manage and support 100+ clients monthly, ensuring seamless onboarding, service adoption, and long-term satisfaction.
- Lead product onboarding and training for client staff, tailoring strategies to improve engagement and marketing effectiveness on campus.
- Conduct strategic monthly check-ins to assess KPIs, align on goals, and identify new opportunities to improve product usage.
- Collaborate cross-functionally with internal content, support, and marketing teams to curate content that resonates with client audiences.
- Champion process improvement initiatives that increased efficiency and standardized client touchpoints.
- Research, test, and implement digital tools to enhance client experience and internal workflows.
- Developed internal knowledge base and training guides, improving ramp time and consistency.
Project Manager
LinkedSelling
07.2022 - 01.2023
- Create, optimize, and monitor multi-channel marketing campaigns for 5-8 clients at a time.
- Manage relationships with clientele leading to longer-lasting business relationships, as well as client referrals & testimonials.
- Lead kickoff, strategy, campaign launch & weekly check-in presentations with clientele.
- Create enticing email and LinkedIn messages to drive sales.
- Lead a team of campaign managers, delivering consistent, high-profile, opportunities to clients cross-industry.
- Utilize Excel to track and monitor campaign results and streamline operations.
- Create & refine internal processes used agency-wide resulting in an increase in efficiency, better documentation, and more precise data tracking.
- Develop reports to track the performance of marketing campaigns and gain insights.
- Roles/Responsibilities
Account Manager
LinkedSelling
04.2020 - 07.2022
- Assisted Project Manager with above duties.
- Created step-by-step manuals for processes and new technologies.
- Researched new software and products to implement in the future.
- Roles/Responsibilities
Account Executive / Senior Account Representative
Ansira
10.2018 - 04.2020
- Managed and developed 7 direct reports.
- Mentored and trained all new employees on our team to ensure a full understanding of daily processes.
- Created daily statuses for 15 employees to assign tasks and establish goals.
- Conducted weekly meetings with direct reports to monitor individual performance and provide guidance.
- Organized and led monthly meetings to discuss operational improvements and clarifications.
- Analyzed monthly and annual trends to identify areas of improvement.
- Resolved high-priority issues with clients.
- Developed training manuals to onboard new employees and communicate new guidelines.
- Roles/Responsibilities
Account Representative
Ansira
03.2016 - 10.2018
- Provided customer service to corporate and dealers to resolve issues and provide assistance.
- Reviewed and monitored digital and print ads to ensure dealers upheld the Nissan Brand.
- Roles/Responsibilities
Education
Bachelor of Science in Business Administration - Marketing
Southern Illinois University of Edwardsville
12.2016
Skills
- Attention to Detail
- Proficient in all Microsoft 365 Products
- Proficient in Excel
- Creative Problem Solver
- Strong Organization
- Verbal Communication
- Skilled Multi-tasker
- Written Communication
- Process Improvement
- Project Management
- Customer Relationship Management
- Campaign execution
Timeline
Account Manager
Swank Motion Pictures
01.2023 - Current
Project Manager
LinkedSelling
07.2022 - 01.2023
Account Manager
LinkedSelling
04.2020 - 07.2022
Account Executive / Senior Account Representative
Ansira
10.2018 - 04.2020
Account Representative
Ansira
03.2016 - 10.2018
Bachelor of Science in Business Administration - Marketing
Southern Illinois University of Edwardsville
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