Overview
Work History
Education
Skills
Timeline
Generic

Jacob Kura

Fort Worth

Overview

3
3
years of professional experience

Work History

Shift Manager

Southern Multifoods
Fort Worth
03.2025 - 07.2025
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Coached employees on interactions with customers to drive exceptional service.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Assigned tasks to employees and monitored productivity, performance and task completion.

Service Advisor

Moritz Kia
Fort Worth
09.2022 - 12.2024
  • Assisted customers in understanding service options and recommendations.
  • Scheduled service appointments using dealership management software.
  • Communicated effectively with technicians to relay customer concerns.
  • Followed up with customers post-service to confirm satisfaction levels.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Upsold additional products or services when appropriate.

Education

High School Diploma -

Northwest High School
05-2023

Skills

  • Customer relationship management
  • Technical communication
  • Effective communication
  • Goal-oriented mindset
  • Sales expertise
  • Upselling techniques
  • Time management
  • Customer consulting

Timeline

Shift Manager

Southern Multifoods
03.2025 - 07.2025

Service Advisor

Moritz Kia
09.2022 - 12.2024

High School Diploma -

Northwest High School

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Jacob Kura