Jacob Leddy
Abilene,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Domino's Pizza
04.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new personnel regarding company operations, policies and services.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
Production Worker
2 Prof's Ice Cream
03.2018 - 05.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Weighed and measured items to prevent waste and meet quality standards.
- Made sure that products were produced on time and are of good quality.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Inspected finished products for quality and adherence to customer specifications.
Education
High School Diploma -
Abilene Christian High School
Abilene, TX05.2019
Skills
- Service Standard Compliance
- Professional Telephone Demeanor
- Merchandise Orders and Exchanges
- Executive Management Support
- Route Dispatch
- Typing Proficiency
- Money Handling Abilities
- Customer Service
- Problem-Solving Ability
- Computer Proficiency
- Order Fulfillment
Timeline
Customer Service Representative
Domino's Pizza
04.2020 - Current
Production Worker
2 Prof's Ice Cream
03.2018 - 05.2020
High School Diploma -
Abilene Christian High School
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