Jacob Leonard
Boise,ID
Summary
Dynamic Service Manager with a proven track record. Expertise in driving significant revenue growth and fostering a environment of excellence through effective team collaboration and problem-solving initiatives.
Overview
28
28
years of professional experience
Work History
Service Manager
YESCO
Boise, Idaho
04.2012 - Current
- Unified branches by encouraging a collaborative effort and aligning teams with regional goals.
- Spearheaded the development of administrative and operational best practices that were implemented company-wide and subsequently integrated into official corporate training programs. Some examples include invoicing standards, WIP best practices, Netsuite integration of Service, Servizio implementation and testing, service and night patrol app.
- Championed a culture of operational excellence, consistently achieving the company’s highest service speed metrics for over ten years by implementing standardized procedures and incentivizing best practices. This resulted in a significant increase in customer satisfaction scores and a measurable improvement in regional cash flow.
- Collaborated with internal teams and regional offices to proactively identify and resolve operational obstacles, lead the successful rollout of new corporate initiatives, and drive process improvements. Facilitated national training workshops at the Service Convention and traveled to various regions to provide support and mentorship.
- Partnered closely with the sales team to identify opportunities and develop tailored service solutions, effectively streamlining the transition from lead generation to project execution to maximize revenue growth.
- Developed and managed night patrol program for the Northwest region, including designing efficient service routes, conducting intensive staff training, and providing ongoing coaching to ensure high performance and consistency.
General Manager
Borders Books and Music
Boise, Idaho
08.1998 - 09.2011
- Oversaw daily operations of retail store of 50 employees and multiple seasonal locations.
- Analyzed sales data to identify consumer trends and optimize product offerings, successfully driving a revenue increase from $3.2 million to $4 million within three years.
- Developed promotional strategies to enhance sales and customer engagement.
- Cultivated an inviting and inclusive store atmosphere that drove high employee morale and secured one of the highest staff retention rates within the company.
- Would be requested to go to other locations to provide strategic support in inventory management, sales optimization, and marketing initiatives to drive growth.
Education
High School Diploma -
Kearns High School
Kearns, UTSalt Lake Community College
Salt Lake City, UTSkills
- Employee training and development
- Leadership skills
- Sales analysis
- Positive attitude
- Problem solving
- Time management
- Customer satisfaction
- Operational strategy
- Team collaboration
- Sales strategy development
Timeline
Service Manager
YESCO
04.2012 - Current
General Manager
Borders Books and Music
08.1998 - 09.2011
High School Diploma -
Kearns High School
Salt Lake Community College