Jacob L. Rodriguez
Summary
Enthusiastic hospitality industry professional known for high productivity and efficient completion of tasks. Specialize in guest services management. Excel in communication, problem-solving, and adaptability, ensuring guest satisfaction and seamless operations.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Concierge
2600 7th avenue
New York, NY
07.2022 - 01.2024
- Greet residents in a courteous and professional manner.
- Assisted residents requiring additional support for safe entry and exit.
- Assisted residents requiring additional support for safe entry and exit.
- Receive, log, organize and distribute incoming packages to residents through Notifi software.
- Maintained cleanliness and order in lobby, hallways, stairs, and bathroom to enhance resident experience.
- Maintained cleanliness and order in lobby, hallways, stairs, and bathroom to enhance resident experience.
- Collected rent checks from residents and provided them to management.
Paraprofessional
RCM Healthcare
New York, NY
01.2022 - 06.2022
- Provided tailored emotional and physical support to assigned student, enhancing their overall well-being.
- Developed strategies and protocols to address students' learning and social needs, promoting a positive classroom environment.
- Provided tailored emotional and physical support to assigned student, enhancing their overall well-being.
- Assisted in redirection and refocusing of students during classroom activities, supporting teachers and staff throughout school hours.
Seasonal Driver Helper
UPS
New York, NY
09.2020 - 01.2021
- Assisted drivers with package loading and unloading for timely deliveries.
- Organized delivery routes to enhance efficiency during busy shifts.
- Loaded and unloaded packages from warehouses to trucks, organized packages by order number, date, and apartment, maintained records of deliveries and returns, ensuring courteous and professional interactions with customers.
- Maintained accurate records of packages and delivery schedules.
Delivery driver
Uber Eats
New York, NY
06.2019 - 12.2019
- Delivered food orders promptly to customers' locations.
- Picked up food from local restaurants and delivered orders to customers, ensuring professional and positive customer interactions.
- Maintained accurate records of deliveries and customer interactions.
- Navigated efficiently using GPS and mapping applications.
Host
The Boat Basin Café
New York, NY
06.2018 - 10.2018
- Greeted incoming and departing guests; escorted them to assigned dining area, answered incoming calls to the restaurant and provided appropriate service, managed the flow of guests into the dining and bar areas, provided accurate wait times to incoming guests, contributed to team effort by accomplishing related results as needed.
- Informed guest of current promotions, specials and who will be serving them to ensure smooth handoff to the service staff.
- Assisted dining room staff by setting and clearing tables, replenishing beverages, and maintaining cleanliness at the end of the evening.
Education
Associate of Arts -
SUNY Oneonta
Oneonta, NY 08.2018 - 01.2020
Skills
- Guest services
- Reception duties
- Reception assistance
- Team collaboration
- Attention to detail
- Bilingual English/Spanish
- Microsoft office suite
- Leadership skills
Credentials Certifications
NYS Security License
Music Production Assistant (Gig Worker)
- Assist producers and engineers during recording, mixing, and production sessions.
- Set up and break down studio equipment, microphones, instruments, and cables.
- Organize and manage audio files, session backups, and project documentation.
- Perform basic audio editing tasks such as comping, trimming, labeling, and file preparation.
- Coordinate session schedules, calendars, and artist communications.
- Source samples, reference tracks, and production materials as requested.
- Assist with social media content capture during sessions when needed.
- Run project-related errands and provide general production support.
- Ensure confidentiality regarding unreleased music and client information.
Timeline
Concierge
2600 7th avenue
07.2022 - 01.2024
Paraprofessional
RCM Healthcare
01.2022 - 06.2022
Seasonal Driver Helper
UPS
09.2020 - 01.2021
Delivery driver
Uber Eats
06.2019 - 12.2019
Associate of Arts -
SUNY Oneonta
08.2018 - 01.2020
Host
The Boat Basin Café
06.2018 - 10.2018